Staff Solutions Engineer - New York

Kong; New York (NY); Hybrid; USD 120,000 - 160,000; Full time

Job summary

Kong is seeking a Staff Solutions Engineer in New York, NY to support sales and ensure customer satisfaction with their API/Connectivity Management platform. This role entails building customer relationships and creating technical documentation, while also leading discussions with stakeholders. The ideal candidate has 7+ years in software or sales engineering, a solid grasp of cloud computing, and is enthusiastic about fast-paced startup environments. Familiarity with Docker, Kubernetes, and APIs is essential. Join Kong and help navigate the future of API and AI connectivity.

Qualifications

• 7+ years software engineer and/or sales engineer management experience at SaaS, Open Source or Enterprise Software company.
• Solid understanding of cloud computing trends and open source business models.
• You are a strong listener and communicator.
• You can confidently lead a discussion with a group of Product Managers, Engineers, and Executives.
• Enthusiasm for working in a high profile, fast-paced startup culture.

Responsibilities

• Support field sales in helping customers understand the value of the Kong API/Connectivity Management platform.
• Understand customer requirements and how the Kong platform can help.
• Support PoCs throughout the entire evaluation process.
• Ensure 100% customer satisfaction across assigned set of accounts.
• Prioritize customer needs and coordinate with support, product, and engineering teams.
• Create technical documentation for DevOps, implementations, and services engagements.
• Support top-of-funnel marketing by creating blogs, webinars, and participating in trade shows.

Skills

Software engineer and/or sales engineer management experience

Strong communication skills

Leadership in discussions

Understanding of cloud computing trends

Experience with Docker/Kubernetes

Experience with APIs and CI/CD

Familiarity with AI and LLM technologies

Ability to build trusted client relationships

Adaptability in a fast-paced startup culture

Job description

Are you ready to unlock intelligence?

If you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.

Are you ready to sit at the epicenter of the API and AI connectivity revolution? As a Staff Solutions Engineer at Kong, you won’t just be selling a platform; you’ll be the master architect helping the world’s most innovative enterprises navigate the transition from monolithic relics to high-performance, cloud-native ecosystems.

What you’ll be doing:

• Support field sales in helping customers understand the value of the Kong API/Connectivity Management platform.
• Understand customer requirements and how the Kong platform can help. Grow trusted client relationships throughout the entire sales lifecycle, from initial product reviews to production.
• Support PoCs throughout the entire evaluation process.
• Ensure 100% customer satisfaction across assigned set of accounts.
• Prioritize customer needs and coordinate with support, product, and engineering teams to help support customer needs.
• Create technical documentation for DevOps, implementations, and services engagements.
• Support top-of-funnel marketing by creating blogs, webinars, and participating in trade shows and field events.
• And any additional tasks required by manager.

What you’ll bring:

• 7+ years software engineer and/or sales engineer management experience at SaaS, Open Source or Enterprise Software company.
• Solid understanding of cloud computing trends and open source business models
• You are a strong listener and communicator.
• You can confidently lead a discussion with a group of Product Managers, Engineers, and Executives.
• Enthusiasm for working in a high profile, fast-paced startup culture.

• Experience with Docker/Kubernetes and other cloud native platforms.
• Experience with APIs, CI/CD automation frameworks and AI and LLM technologies.

About Kong:

Kong Inc., a leading developer of API and AI connectivity technologies, is building the infrastructure that powers the agentic era. Trusted by the Fortune 500 and startups alike, Kong's unified API and AI platform, Kong Konnect, enables organizations to secure, manage, accelerate, govern, and monetize the flow of intelligence across APIs and AI models. For more information, visit www.konghq.com.