Staff Software Engineer - Real-Time Voice AI at Scale

Socket.dev; New York (NY); On-site; USD 180,000 - 240,000; Full time

Job summary

Flip builds AI voice agents that handle millions of real customer conversations for some of the biggest brands, healthcare providers, and transportation companies. When you call a company and the AI solves your problem, that’s us.

We’re a low-ego team focused on solving hard problems quickly, with a direct line from keyboard to production to keep pace with massive live traffic. We hire builders whose experience makes the new speed safe, valuing execution and customer obsession over pedigree or

Qualifications

• Senior and Staff engineers with production-level experience.

Responsibilities

• Build and maintain an orchestrated system of agents handling millions of contacts daily and expanding into new modalities like chat.
• Ensure reliability and real-time performance in voice-based services.
• Contribute to engineering and DevOps practices to scale systems safely.

Job description

Flip builds AI voice agents that handle millions of real customer conversations for some of the biggest brands, healthcare providers, and transportation companies. When you call a company and the AI solves your problem, that’s us.

We’re a low-ego team focused on solving hard problems quickly, with a direct line from keyboard to production to keep pace with massive live traffic. We hire builders whose experience makes the new speed safe, valuing execution and customer obsession over pedigree or