Staff Software Engineer - Product Platform Team

Orum; San Francisco, Northern (CA, KY); Hybrid; USD 180,000 - 240,000; Full time

Benefits offered by this job

Flexible Vacation Policy

Orum Days Off

Medical, dental, vision 90% coverage

Online behavioral health

Parental leave

Life Insurance and AD&D

401(k) savings plan

Stock options

Equipment reimbursement

Company retreats and meetups

Women of Orum (WOO)

Job summary

Orum is seeking a Staff Full-Stack Engineer to lead end-to-end delivery of a real-time, high-scale product surface. You’ll architect, build, and evolve systems spanning backend services and modern web UIs powering live calling workflows, while mentoring engineers and raising the bar for simplicity, performance, and reliability.

You’ll partner closely with Product and Design—your technical judgment will shape the roadmap.

Qualifications

• 8+ years of professional software engineering with staff-level scope.
• Experience delivering products end-to-end from discovery to deployment.
• Expertise with TypeScript/Node.js and React, and strong SQL fundamentals.

Responsibilities

• Own complex product areas end-to-end—from discovery to iteration across Node/TS backends and React frontends.
• Lead architecture and design for real-time, high-volume worklows (SIP, WebSockets, streaming audio).
• Write technical design docs, set standards for code quality, testing, performance, and observability.
• Collaborate with PM/Design/engineers to translate requirements into performant experiences; document decisions.
• Mentor engineers through design reviews and pairing; foster craftsmanship and clarity.
• Improve DevEx and reliability via APIs, data contracts, testing, and progressive delivery.
• Participate in on-call and uphold operational excellence.

Skills

8+ years software engineering

Staff-level leadership

TypeScript/Node.js

React

SQL/PostgreSQL

Distributed systems

Product mindset

Communication

Tools

FreeSWITCH

Cloud platforms (GCP/AWS/AZURE)

Job description

About Orum

Orum’s AI-powered suite frees salespeople to do what they do best: connect, listen, and sell. Our products gives sales teams everything they need to connect faster, sell smarter, and grow revenue. From intelligent dialing and real-time conversation insights to AI-driven coaching and virtual sales floors, Orum is powering thousands of sales teams to have more meaningful conversations and turn every call into measurable impact. Companies who use Orum connect 5x faster and book millions in new pipeline every month.

We are a team of builders and dreamers creating a future where work feels more meaningful and connected. If you’re excited to change how the world sells, join us. For more information, visit https://www.orum.com/

The Role

We’re looking for a Staff Full-Stack Engineer to lead end-to-end delivery and drive technical direction across a real-time, high-scale product surface. You’ll architect, build, and evolve systems spanning backend services and modern web UIs that power live calling workflows (e.g., SIP/event-driven softswitch paths, WebSocket-driven experiences, and streaming audio processing), while mentoring engineers and raising the bar for simplicity, performance, and reliability. You’ll partner closely with Product and Design—your technical judgment will directly shape the roadmap as we treat engineering, product, and design as equal partners.

The Product Platform Team

The Product Platform team sits at the center of Orum’s architecture, building the foundational systems that power every product. You’ll work on CRM integrations (Salesforce, Outreach), identity and access, and the data flows that keep customer systems accurate and in sync. The team also drives AI-powered prospect enrichment, combining internal and external data to create smarter, continuously improving prospect profiles. Your work has massive leverage, accelerating every team, enabling the platform to scale seamlessly, and unlocking AI-driven innovation by creating the reliable foundations and data flows needed to build smarter, more intelligent products across Orum.

What You’ll Do

• Own complex product areas end-to-end—from discovery and design to implementation, rollout, and iteration—operating across Node/TypeScript backends and React frontends.

• Lead architecture and system design for real-time, high-volume workflows (e.g., call routing on an event-driven SIP softswitch, UI over WebSockets, streaming audio for speech recognition).

• Author clear technical design docs, set standards for code quality, testing, performance, and observability, and ensure designs scale simply as we grow.

• Collaborate cross-functionally with PM, Design, and other engineers to translate ambiguous requirements into intuitive, performant experiences; make crisp trade-offs and document decisions.

• Mentor and uplevel engineers through design reviews, pairing, and feedback; model engineering excellence and foster a culture of craftsmanship and clarity.

• Improve developer experience (DevEx) and reliability by influencing APIs, data contracts, testing strategies, and progressive delivery practices across teams.

• Participate in on-call and help uphold operational excellence for the areas you own.

What You’ll Bring

• 8+ years of professional software engineering experience, including demonstrated Staff-level scope (cross-team technical leadership, strategy, and delivery).

• Proven track record owning products/features through the full lifecycle—from discovery to deployment and iteration.

• Expertise with TypeScript/Node.js and modern frontend frameworks (e.g., React), plus strong SQL fundamentals with an RDBMS such as PostgreSQL.

• Depth in distributed systems or real-time application patterns (e.g., WebSockets/streaming/PubSub), and performance optimization across the stack.

• Strong product mindset and communication: you simplify complexity, align stakeholders, and connect technical decisions to user and business impact.

Nice to Have

• Cloud infrastructure experience with one of GCP, AWS, or Azure; familiarity with CI/CD and progressive delivery practices.

• Experience in telephony, SIP softswitches (e.g., FreeSWITCH), or adjacent real-time/event-driven domains.

• Familiarity with our stack: NodeJS with TypeScript, React, PostgreSQL, Google Cloud Platform, and FreeSWITCH.

How We Work

• Engineering, Product, and Design partner as equals; we value simplicity, clarity, and fast, iterative delivery.

Tech Stack

• NodeJS + TypeScript; React; PostgreSQL; Google Cloud Platform; FreeSWITCH.

Location

• Either San Francisco Bay Area or Austin, Texas

Compensation & Benefits

• Flexible Vacation Policy.

• Orum Days Off (first Friday each month, two weeks off at year end, and additional observed holidays).

• 90% coverage for employees and dependents for medical, dental, and vision.

• Online behavioral health and virtual healthcare options.

• Parental leave

• Life Insurance and AD&D coverage.

• 401(k) savings plan.

• Meaningful stock options.

• $1,000 equipment reimbursement (yours to keep).

• Company retreats and meetups to connect in person.

• Company ERG — Women of Orum (WOO).

Orum Is An Equal Opportunity Employer

We're committed to continually adding to our diverse team that represents various backgrounds, perspectives, and skills. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. If you need assistance or accommodation due to a disability, you may contact us at [e-mail]. In short, we want you to join in on the ride if you're talented for one of our roles, with no other qualifiers.