Staff Software Engineer, Healthcare — Customer Experience

flyzipline; United States; Remote; USD 180,000 - 220,000; Full time

Job summary

flyzipline is seeking a staff-level full-stack engineer to craft the customer-facing software powering healthcare delivery operations. You will own major projects end-to-end, shaping user flows and UX decisions, implementing across the stack, and measuring outcomes after launch.

We value customer obsession, strong independent design judgment, and ability to mentor engineers. This role supports work from the US East Coast or London, with opportunities to travel to Africa.

Qualifications

• 10+ years of production software engineering.
• Expertise in modern frontend (React) and backend (Go/Python).
• Proven track record with customer-facing products.

Responsibilities

• Lead the design and delivery of customer-facing applications for ordering, tracking, and delivery operations.
• Own major projects end-to-end: UX decisions, architecture and data models, implementation, and post-launch measurement.
• Build fast feedback loops with customers through analytics, support signals, and limited releases.

Skills

Staff-level experience

React frontend

Go/Python backend

UX-oriented

Mentoring

English communication

Ambiguity navigation

Leadership

Customer focus

Cross-functional

Job description

Role overview

This staff-level full-stack engineering role focuses on crafting the customer-facing software that powers healthcare delivery operations. The position involves leading the design and delivery of applications for ordering, tracking, and managing deliveries, with a strong emphasis on intuitive user experience and reliable performance. The engineer will own major projects end-to-end, from user-flow design through implementation and post-launch measurement, while raising the quality bar for the entire team.

Responsibilities

• Lead the design and delivery of customer-facing applications that support ordering, tracking, and delivery operations.
• Own major projects end-to-end: shaping user flows, making UX decisions, designing architecture and data models, implementing across the stack, and measuring results after launch.
• Build fast feedback loops with customers through direct conversations, analytics, support signals, limited releases, and structured experiments.
• Establish gradual-release practices such as feature flags, beta programs, and phased rollouts to validate changes with subsets of customers before broad release.
• Raise the quality bar for frontend UX, interaction patterns, accessibility, and product polish.
• Partner with operations, supply chain, finance, and customer-facing teams to identify and solve high-impact user problems.
• Improve reliability, testing, observability, and engineering practices across owned applications.
• Mentor engineers and help set product-minded technical standards across the team.

Requirements

• 10+ years of production software engineering experience, including staff-level technical scope.
• Deep full-stack expertise: modern frontend development with React (or comparable framework) and strong backend capability in Go, Python, or similar languages.
• Proven track record building external customer-facing products where UX directly influences adoption, trust, and business outcomes.
• Demonstrated customer obsession: actively seeks feedback, speaks directly with users, translates insights into product improvements, and advocates for customer needs.
• Strong independent design and UX judgment; able to make high-quality product decisions without relying on a dedicated designer.
• Experience with limited releases, feature flags, beta programs, experiments, or phased rollouts.
• History of owning architecture across teams, mentoring engineers, and leading delivery in ambiguous, fast-changing environments.
• Experience in both rigorous, high-engineering-bar organizations and startup/scale-up settings where building through ambiguity is required.
• Clear, effective English communication.
• Ability to work from the US East Coast or London, UK, and travel to Africa approximately three times per year.

Nice to have

• Background in e-commerce, marketplaces, or other high-expectation external customer experiences.
• Measurable improvements to conversion, activation, retention, customer satisfaction, or usability.
• Experience with healthcare, fulfillment, logistics, warehouse-management, or supply-chain products.

Benefits and work setup

• Starting cash compensation range: $180,000-220,000 (US-based candidates), with final pay dependent on experience, qualifications, skills, location, and projected impact.
• Total compensation may include equity, overtime pay, discretionary annual or performance bonuses, and sales incentives.
• Benefits such as medical, dental, and vision insurance; paid time off; and more.

Equal opportunity employer committed to diversity and inclusion; welcomes applications from underrepresented groups in tech.