Staff Software Engineer, Builders

B Capital; San Francisco (CA); On-site; USD 212,500 - 287,500; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) for US-based employees

Flexible paid time off

Paid parental leave

Job summary

EvenUp is seeking a Staff Engineer located in San Francisco to lead technical investigations and drive architectural improvements. This role focuses on high-priority customer issues and requires deep technical understanding across engineering teams.

Responsibilities include resolving complex escalations, influencing the product roadmap, and setting standards. Ideal candidates have 8+ years of experience, strong communication skills, and a product-minded approach. Benefits include flexible time off, insurance options, and a home office stipend.

Qualifications

• 8+ years of software engineering experience at the Staff level.
• Exceptional diagnostic and systems-thinking skills.
• Deep technical credibility and ability to write and review code.
• Strong communication skills across diverse stakeholders.
• Experience in driving improvements in a high-growth SaaS environment.

Responsibilities

• Lead technical resolution of complex escalations.
• Define technical strategy for the squad.
• Serve as technical advisor for team members.
• Influence engineering culture and practices at EvenUp.

Skills

Software engineering experience

Diagnostic skills

Systems thinking

Communication skills

Product-minded

Job description

Location

Toronto (hybrid); San Francisco (hybrid)

Employment Type

Full time

Location Type

Hybrid

Department

Engineering

Compensation

• San Fransisco, Hybrid: Estimated Compensation Range $212,500 – $287,500 • Offers Equity
• Toronto, Hybrid: Estimated Compensation Range CA$174,729 – CA$236,398 • Offers Equity

The salary range provided reflects the compensation that EvenUp reasonably expects to offer for this role. The specific salary within this range will be determined based on various factors, including the candidate's relevant experience, education, skills, location, and alignment with the role's responsibilities.

About the Role

As a Staff Engineer on our Builders, you'll be the technical anchor of a team that handles EvenUp's highest-priority customer issues — reporting directly into the CPO's org. You'll lead the most complex investigations, drive architectural improvements that eliminate entire classes of problems, and serve as a technical bridge between the Builders and the rest of engineering.

This role is not about being the best firefighter — it's about making sure we need fewer firefighters over time. You'll set the technical direction for how EvenUp handles escalations at scale: the tooling, the patterns, the standards. And when the hardest problems land, you'll be the one who digs in.

The squad operates without a dedicated PM. That's intentional — we want engineers who think like product owners. As the most senior IC on the team, you'll set the bar for what that looks like: understanding customer needs deeply, making principled decisions about what to build and what to defer, and influencing the product roadmap based on what you're seeing in escalations.

What You'll Do

• Lead technical resolution of the most complex, multi‑system escalations — the ones that require deep cross‑functional understanding and careful architectural thinking
• Identify systemic weaknesses across the product that generate escalations and partner with other engineering teams to address them at the root
• Define and drive the technical strategy for the squad: observability, tooling, runbooks, incident response patterns, and reliability standards
• Partner closely with the CPO and EM to shape the squad's roadmap, balancing urgent reactive work with high‑leverage proactive investments
• Serve as a technical advisor and force multiplier for other engineers on the squad — reviewing approaches, accelerating investigations, and raising the ceiling on what the team can handle
• Influence engineering culture and practices across EvenUp: blameless post‑mortems, on‑call hygiene, failure mode documentation
• Act as a product thinker for the squad — synthesizing patterns from escalations into product insights, shaping what the team builds proactively, and making sound scope decisions without PM support
• Engage directly with key customers or CS leadership when escalations require deep technical credibility at the table

What We're Looking For

• 8+ years of software engineering experience, with a demonstrated track record at the Staff level or equivalent
• Exceptional diagnostic and systems‑thinking skills — you can hold the complexity of a multi‑service architecture in your head and find the failure point others miss
• Deep technical credibility: you can write and review code, design systems, and make sound architectural trade‑offs under time pressure
• Experience driving improvements across team boundaries — you influence without authority and get other teams to own their part of the fix
• Strong communication skills with engineers, product leaders, and non‑technical stakeholders
• A bias toward permanent fixes over repeated patches — you've built things that made whole categories of problems go away
• Deeply product‑minded: you understand the "why" behind customer pain, not just the "what," and you're as comfortable making product decisions as you are architectural ones
• Experience at a high‑growth SaaS company navigating rapid product evolution

Nice to Have

• Experience building or leading reliability engineering, SRE, or platform functions at a growing company
• Deep familiarity with AI/ML product systems and the failure modes they introduce (data quality, model drift, pipeline failures, etc.)
• Experience working in regulated industries or with enterprise customers who have high SLA expectations
• Prior background in incident command or escalation management frameworks

Why This Role

Staff roles at most companies are about going deep in one area. This one is about going deep across all of them — with the urgency of a business priority and the backing of the CPO. If you want to have the broadest technical impact at a company where the work genuinely matters, this is the role.

Benefits & Perks

• Choice of medical, dental, and vision insurance plans for you and your family.
• Additional insurance coverage options for life, accident, or critical illness.
• Flexible paid time off, sick leave, short‑term and long‑term disability.
• 10 US observed holidays, and Canadian statutory holidays by province.
• A home office stipend.
• 401(k) for US‑based employees and RRSP for Canada‑based employees.
• Paid parental leave.
• A local in‑person meet‑up program.
• Hubs in San Francisco and Toronto.

EvenUp is an equal opportunity employer. We are committed to diversity and inclusion in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.