Staff Site Reliability Engineer - Platform Resilience

Physics World; Santa Clara (CA); Hybrid; USD 180,000 - 240,000; Full time

Job summary

IonQ, Inc. in Santa Clara, CA, is seeking a Staff Site Reliability Engineer to shape reliability across regions and services. You will own the reliability strategy, define standards, and mentor engineers while hands-on designing observability platforms and AI-driven triage workflows.

You will lead incident response, disaster recovery, and capacity planning, ensuring continuous service quality for cloud-managed SaaS with on-prem components. This role blends leadership with technical depth.

Qualifications

• 7+ years of production engineering experience with reliability focus.
• Hands-on experience operating large-scale fault-tolerant systems on AWS or GCP.
• Observability ownership with SLOs, dashboards, and incident handling.
• Incident command experience and ownership of root-cause analysis.
• Proven ability to lead multiple teams and drive standards across services.
• Experience with AI Ops, capacity planning, and automated remediation.

Responsibilities

• Own production reliability end-to-end and set QoS standards.
• Design and operate observability stack and governance of SLOs.
• Define and manage incident response, including high-severity events.
• Lead on-call rotations and escalation across regions and teams.
• Drive disaster recovery planning and automated resilience improvements.
• Collaborate with DevSecOps on cloud security posture and controls.
• Mentor engineers and broaden impact across architecture and product teams.

Skills

Production engineering

Observability

Reliability engineering

Incident command

AWS/GCP

Multi-team leadership

AI Ops

Capacity planning

DevSecOps collaboration

Job description

IonQ, Inc. in Santa Clara, CA, is seeking a Staff Site Reliability Engineer to shape reliability across regions and services. You will own the reliability strategy, define standards, and mentor engineers while hands-on designing observability platforms and AI-driven triage workflows.

You will lead incident response, disaster recovery, and capacity planning, ensuring continuous service quality for cloud-managed SaaS with on-prem components. This role blends leadership with technical depth.