Staff Reliability Engineer - Observability & AI Ops

IonQ; Santa Clara (CA); Hybrid; USD 180,000 - 280,000; Full time

Job summary

IonQ in Santa Clara, CA seeks a Staff Service Reliability and Operational Intelligence Engineer to define technical direction for reliability across regions and services. You will own the reliability strategy, establish standards, and mentor teams while hands-on designing observability platforms and governance of SLO programs.

You will lead incident response, capacity management, and AI Ops initiatives, partnering with cross-functional teams to deliver resilient cloud-native systems for quantum

Qualifications

• 8+ years of production engineering, site reliability, or cloud operations.
• Hands-on ownership of large-scale, fault-tolerant systems on AWS or GCP.
• Expertise in observability, SLIs/SLOs, and incident response.
• Proven ability to lead reliability standards across teams and services.
• Strong software engineering and automation skills (Python/Go).

Responsibilities

• Shape multi-year reliability roadmap for production readiness across environments.
• Govern service ownership standards, runbooks, and escalation paths.
• Evolve the shared observability platform with consistent logs, metrics, and traces.
• Define dashboards, alert policies, and synthetic monitoring standards.
• Lead incident response, post-incident reviews, and systemic remediation.
• Drive capacity planning, performance testing, and resource rightsizing.
• Deliver AI Ops capabilities for event correlation and automated triage.
• Provide hands-on technical leadership during major incidents and launches.

Skills

SRE leadership

Cloud production systems

Kubernetes

Python/Go automation

Observability architecture

Incident management

Tools

AWS

GCP

CI/CD

Telemetry/Monitoring

Observability platforms

Job description

IonQ in Santa Clara, CA seeks a Staff Service Reliability and Operational Intelligence Engineer to define technical direction for reliability across regions and services. You will own the reliability strategy, establish standards, and mentor teams while hands-on designing observability platforms and governance of SLO programs.

You will lead incident response, capacity management, and AI Ops initiatives, partnering with cross-functional teams to deliver resilient cloud-native systems for quantum