Staff Site Reliability Engineer

Carrier; United States; On-site; USD 140,000 - 190,000; Full time

Job summary

Carrier Global Corporation is seeking a Senior Site Reliability Engineer to design, build, and scale a cloud-native SaaS platform. You will define reliability standards, build self-service capabilities, and collaborate across software, cybersecurity, DevOps, and product teams to improve resilience, security, and performance.

The role emphasizes automation, IaC, CI/CD, observability, incident response, and continuous improvement to reduce toil and accelerate delivery at scale.

Qualifications

• Bachelor's degree in Computer Science, Software Engineering, Information Technology, or a technical field with 7+ years of experience in Site Reliability Engineering, Platform Engineering, DevOps, or Cloud Engineering -

Responsibilities

• Design, implement, and maintain highly available, scalable, and secure cloud infrastructure supporting Carrier's SaaS platforms.
• Define and drive Service Level Objectives (SLOs), Service Level Indicators (SLIs), and Service Level Agreements (SLAs) across critical services.
• Build self-service platform capabilities that enable development teams to deploy and operate services efficiently and consistently.
• Develop reliability frameworks, standards, and operational best practices that improve platform resiliency and customer experience.
• Identify reliability bottlenecks and architect solutions to eliminate single points of failure.
• Develop automation solutions that eliminate repetitive operational tasks and reduce manual intervention.
• Design and maintain Infrastructure as Code (IaC) using Terraform, AWS CloudFormation, AWS CDK, or similar technologies.
• Build and enhance CI/CD pipelines to improve deployment velocity, consistency, and security.
• Implement automated remediation, self-healing capabilities, and operational workflows.
• Design and enhance modern observability solutions using metrics, logs, traces, and distributed monitoring technologies.
• Lead incident response efforts for critical production events, including root cause analysis and long-term corrective actions.
• Drive post-incident reviews focused on systemic improvements rather than individual fault.
• Improve platform performance, availability, scalability, disaster recovery, and business continuity capabilities.
• Validate backup, restoration, and recovery processes through regular testing and continuous improvement efforts.
• Mentor engineers and provide technical leadership in reliability engineering practices.
• Stay current on emerging technologies and industry best practices within cloud infrastructure, platform engineering, AI-assisted operations, and Site Reliability Engineering.
• Participate in a shared on-call rotation supporting production environments.
• Drive initiatives focused on reducing operational toil through automation, self-healing systems, and platform improvements.
• Continuously improve incident response processes and platform reliability practices.

Skills

SRE

Cloud Engineering

Platform Engineering

DevOps

Automation

Observability

Incident response

Education

Bachelor's degree in Computer Science or related

Tools

Terraform

AWS CloudFormation

AWS CDK

Job description

About Carrier

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.

About the Role

Carrier's Building Automation Systems (BAS) Cloud organization is seeking a highly skilled Senior Site Reliability Engineer (SRE) to help build, scale, and continuously improve our cloud-native SaaS platform. This role combines software engineering, cloud infrastructure, platform engineering, observability, automation, and operational excellence to ensure world-class reliability, security, and performance for business-critical customer solutions.

As a Senior SRE, you will play a key role in defining reliability standards, building self-service platform capabilities, driving automation, and enabling engineering teams to operate highly available services at scale. You will partner closely with software engineering, architecture, cybersecurity, DevOps, cloud operations, and product teams to improve system resilience, accelerate delivery, and reduce operational toil.

What You'll Do

Platform Engineering & Reliability

• Design, implement, and maintain highly available, scalable, and secure cloud infrastructure supporting Carrier's SaaS platforms.
• Define and drive Service Level Objectives (SLOs), Service Level Indicators (SLIs), and Service Level Agreements (SLAs) across critical services.
• Build self-service platform capabilities that enable development teams to deploy and operate services efficiently and consistently.
• Develop reliability frameworks, standards, and operational best practices that improve platform resiliency and customer experience.
• Identify reliability bottlenecks and architect solutions to eliminate single points of failure.

Automation & Infrastructure as Code

• Develop automation solutions that eliminate repetitive operational tasks and reduce manual intervention.
• Design and maintain Infrastructure as Code (IaC) using Terraform, AWS CloudFormation, AWS CDK, or similar technologies.
• Build and enhance CI/CD pipelines to improve deployment velocity, consistency, and security.
• Implement automated remediation, self-healing capabilities, and operational workflows.

Observability & Incident Response

• Design and enhance modern observability solutions using metrics, logs, traces, and distributed monitoring technologies.
• Develop dashboards, monitoring standards, alerting frameworks, and reliability reporting mechanisms.
• Lead incident response efforts for critical production events, including root cause analysis and long-term corrective actions.
• Drive post-incident reviews focused on systemic improvements rather than individual fault.

Cloud Operations & Resilience

• Improve platform performance, availability, scalability, disaster recovery, and business continuity capabilities.
• Validate backup, restoration, and recovery processes through regular testing and continuous improvement efforts.
• Collaborate with engineering teams to implement resilient architectures capable of meeting defined reliability and compliance objectives.
• Support operational readiness reviews for new services and platform capabilities.

Engineering Excellence & Leadership

• Mentor engineers and provide technical leadership in reliability engineering practices.
• Partner with development teams to improve application reliability throughout the software development lifecycle.
• Establish and promote a culture of automation, ownership, continuous learning, and operational excellence.
• Stay current on emerging technologies and industry best practices within cloud infrastructure, platform engineering, AI-assisted operations, and Site Reliability Engineering.

On-Call & Operational Excellence

• Participate in a shared on-call rotation supporting production environments.
• Drive initiatives focused on reducing operational toil through automation, self-healing systems, and platform improvements.
• Continuously improve incident response processes and platform reliability practices.

Required Qualifications

• Bachelor's degree in Computer Science, Software Engineering, Information Technology, or a technical field with 7+ years of experience in Site Reliability Engineering, Platform Engineering, DevOps, or Cloud Engineering -