STAFF SERVICES MANAGER I

State of California; California; Hybrid; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Staff Services Manager I to oversee the Return to Work section within the Human Resources Department. This role involves managing claims, ensuring compliance with laws, and collaborating with medical providers to optimize processes. The ideal candidate will possess strong analytical and communication skills, along with relevant experience in human resources management. Join a dedicated team committed to providing essential services in a secure public sector environment, with opportunities for professional growth and a supportive workplace culture.

Benefits

Medical Benefits

Paid Holidays

Defined Benefit Retirement

401(k) Savings Plan

Employee Wellness Program

Employee Assistance Program

Qualifications

• One year of experience in California state service performing analytical staff duties.
• Three years of increasingly responsible management or analytical experience.

Responsibilities

• Supervise the Return to Work section, managing claims and accommodations.
• Make recommendations on hospital policies to ensure compliance.

Skills

Claims Management

Human Resources Management

Policy Compliance

Analytical Skills

Communication Skills

Education

Bachelor's Degree

Job description

RETURN TO WORK MANAGER
STAFF SERVICES MANAGER I

Final Filing Date: 5/21/2025

Application Methods: Electronic (Using your CalCareer Account) By Mail Drop-off

The Staff Services Manager I will be directed by the Staff Services Manager II- Personnel Officerin the Human Resources Department. The incumbent will be responsible for the following duties but not limited to:

• Responsible for the supervision of the Return to Work section in carrying out the full range of functions including but not limited to claims management, return to work, limited duty, pregnancy accommodations, fitness for duty, reasonable suspicion drug testing, annual health reviews and pre-employment physicals.
• Make recommendations to hospital management regarding hospital policies and procedures to ensure compliance with various laws, rules and regulations.
• Work closely with contracted medical provider to streamline the pre-employment physical process. M onitor progress, services and costs.

Job Description and Duties

The Staff Services Manager I will be directed by the Staff Services Manager II- Personnel Officerin the Human Resources Department. The incumbent will be responsible for the following duties but not limited to:

• Responsible for the supervision of the Return to Work section in carrying out the full range of functions including but not limited to claims management, return to work, limited duty, pregnancy accommodations, fitness for duty, reasonable suspicion drug testing, annual health reviews and pre-employment physicals.
• Make recommendations to hospital management regarding hospital policies and procedures to ensure compliance with various laws, rules and regulations.
• Work closely with contracted medical provider to streamline the pre-employment physical process. M onitor progress, services and costs.

In order to be considered for this job vacancy, you must satisfy one of the following requirements:
1. BE LIST ELIGIBLE: Successfully complete the competitive State civil service exam pertaining to this classification at Staff Services Manager I , OR
2. BE TRANSFER ELIGIBLE: Have current employment with the State of California in the same classification or in a classification that is comparable (employees who wish to be considered based on transfer eligibility must meet the minimum qualifications of the classification per DPA Rule 250), OR
3. BE REINSTATEMENT ELIGIBLE: Have obtained previous employment with the State of California in the same classification or in a classification that is comparable.

*Minimum qualifications will be verified prior to being scheduled for an interview. Please provide proof of minimum qualifications with your application submission, which may include a copy of your unofficial college transcripts .

MINIMUM QUALIFICATIONS:Either IOne year of experience in the California state service performing analytical staff duties of a class with a level of responsibility not less than that of Associate Governmental Program Analyst.(Applicants who have completed six months of service performing the duties as specified above will be admitted to the examination, but they must satisfactorily complete one year of this experience before they can be eligible for appointment.)Or IIExperience: Three years of increasingly responsible management, personnel, fiscal, planning, program evaluation, or related analytical experience beyond the trainee level which shall have included the preparation of reports and the presentation of recommendations to management, at least one year of which must have been in a full journeyperson technical capacity. (Experience in the California state service applied toward this requirement must include one year performing the duties of a class with a level of responsibility not less than that of Associate Governmental Program Analyst.) (In appraising experience more weight will be given to the breadth of pertinent experience and the evidence of the candidate's ability to accept and fulfill increasing responsibilities than to the length of the experience.) ANDEducation: Equivalent to graduation from college. (Additional qualifying experience may be substituted for the required education on a year-for-year basis.)

A Statement of Qualifications (SOQ) is REQUIRED and MUST be submitted with your application to be considered for this position. Please read the Special Requirements section for directions on what must be included in your SOQ.

*If it is determined that an applicant does not meet the minimum qualifications, the applicant’s name may be removed from the eligibility list.

You will find additional information about the job in the Duty Statement .

Working Conditions

This position may be eligible for a hybrid work schedule, with a maximum of one day per week telework. Telework is at the discretion of the department and is subject to change as business needs arise.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

• STAFF SERVICES MANAGER I

The Department of State Hospitals – Atascadero is a secure public sector hospital providing inpatient forensic services for mentally ill adult males who are court committed throughout the State of California. Located on the central coast of California, the Department of State Hospitals – Atascadero is in the vicinity of destination locations such as San Luis Obispo, Paso Robles, and Morro Bay, with easy access to beautiful beaches, serene natural settings and many historical landmarks. We invite you to join our professional and talented workforce.

In addition to the Standard State Application (STD 678), all interested applicants are required to submit a Statement of Qualifications (SOQ). The SOQ will be considered the first interview for this position. SOQ’s must include all relevant experience, education, and training for each question posed. Please include the following pertinent information in your written responses to each question prompt below: 1) places of employment; 2) relevant dates; 3) duties performed, etcetera. A notation or reference to other materials such as resumes, application information, or letters of reference will not be considered. Incomplete or missing responses to the information requested may negatively impact the assessment of your qualifications.

Please limit your SOQ to a maximum of two (2)pages,single-spaced, 12-point font, and address the following:

• Describe your experience leading a human resources function where you provided high-level expertise to staff and/or stakeholders.
• Describe your experience reviewing compliance laws, rules and regulations, and your advising/communicating possible impact to management stakeholders.
• Describe your training and experience that demonstrates knowledge of applicable laws and rules related to Personnel/RTW operations; including but not limited to; Workers’ Compensation, Return to Work process and Employee Health services.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date:

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 5/21/2025

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included.If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Department of State Hospitals - Atascadero DSH - Atascadero Attn: DSH - Atascadero Employment Office P.O. Box 7005 Atascadero , CA 93423-7005

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Department of State Hospitals - Atascadero DSH - Atascadero DSH - Atascadero Employment Office 10333 El Camino Real Atascadero , CA 93422 08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov.All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Other -

  Candidates that believe they meet the Minimum Qualifications based on a pattern of education from the classification description (specifications) MUST provide a copy of your unofficial college transcripts,that include date degree conferred, if applicable,along with your application (STD. 678) to be considered for this position. Higher degrees cannot be accepted without evidence of the lower degree that leads to it. Please note: foreign transcripts MUST include a verification for US equivalency through an independent company.Please redact birthdate and social security number from degree/transcripts.

• Other -

  A Statement of Qualifications (SOQ) is REQUIRED and MUST be submitted with your application to be considered for this position. Please read the Special Requirements section for directions on what must be included in your SOQ.

• Other -

  If using Out of Class (OOC) experience to meet minimum qualifications, you MUST provide a copy of the approved OOC Completion Memorandum certifying your OOC experience. Failure to submit the required documents will result in the OOC experience not being applied towards meeting the minimum qualifications of the classification.If you are not basing your eligibility on Out of Class experience, you may instead use the bypass option (when applying, select Choose/Upload for the required document and then select Bypass File).

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 5/21/2025

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included.If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Department of State Hospitals - Atascadero DSH - Atascadero Attn: DSH - Atascadero Employment Office P.O. Box 7005 Atascadero , CA 93423-7005

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Department of State Hospitals - Atascadero DSH - Atascadero DSH - Atascadero Employment Office 10333 El Camino Real Atascadero , CA 93422 08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov.All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Other -

  Candidates that believe they meet the Minimum Qualifications based on a pattern of education from the classification description (specifications) MUST provide a copy of your unofficial college transcripts,that include date degree conferred, if applicable,along with your application (STD. 678) to be considered for this position. Higher degrees cannot be accepted without evidence of the lower degree that leads to it. Please note: foreign transcripts MUST include a verification for US equivalency through an independent company.Please redact birthdate and social security number from degree/transcripts.

• Other -

  A Statement of Qualifications (SOQ) is REQUIRED and MUST be submitted with your application to be considered for this position. Please read the Special Requirements section for directions on what must be included in your SOQ.

• Other -

  If using Out of Class (OOC) experience to meet minimum qualifications, you MUST provide a copy of the approved OOC Completion Memorandum certifying your OOC experience. Failure to submit the required documents will result in the OOC experience not being applied towards meeting the minimum qualifications of the classification.If you are not basing your eligibility on Out of Class experience, you may instead use the bypass option (when applying, select Choose/Upload for the required document and then select Bypass File).

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

There are many benefits to joining our team! The State of California has a generous benefits package including:

• Medical Benefits, including health, dental, and vision insurance
• Paid Holidays and leave
• Defined benefit retirement program
• Savings Plus Program (401(k), 457)
• Commute Program
• Employee Wellness Program
• Employee Assistance Program

Additional benefit information can be found on the CalHR website and the CalPERS website.

Contact Information

The Hiring Unit Contact is available to answer questions regarding the position or application process.

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled.You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s)to the Department's EEO Office.

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice)TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Additional Application Requirements

All interested candidates must submit a Standard State Application Form (STD. 678), with original signature, and indicate Staff Services Manager I- Return to WorkAND 455-543-4800-002AND JC# 477160. In addition to the Standard State Application (STD 678), all interested applicants are required to submit a Statement of Qualifications (SOQ). Please see "Special Requirements" section for details. Candidates that believe they meet the Minimum Qualifications based on a pattern of education from the classification description (specifications) must provide a copy of your unofficial transcripts, that include date degree conferred, if applicable , along with your application (STD. 678) to be considered for this position. Please note foreign transcripts must include a verification for US equivalency through an independent company.
*Applications postmarked on the final filing date will be accepted. Scanned, copied or faxed applications will not be accepted.

*Applications will be screened and only the most competitive will be offered an interview.

*Any limited-term appointments may transition in to a permanent appointment.

Additional Information

Selected candidates will be required to submit to a criminal history review utilizing Live Scan fingerprinting.

This position requires candidates to pass a Medical Evaluation. You will be required to submit to a Medical Evaluation and receive clearance prior to being hired.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.