Staff Service Manager

Tyson Foods; Town of Springdale (WI); On-site; USD 130,000 - 180,000; Full time

Job summary

Tyson Foods, Inc. is seeking a Staff Service Manager to lead Unix infrastructure services across on‑prem and cloud environments. You will guide a team of Unix professionals, manage lifecycle activities, and ensure reliable service delivery for enterprise systems including manufacturing operations.

You will implement IT service management and ITIL practices, coordinate with stakeholders, and drive continuous improvement while maintaining compliance with SLAs and regulatory requirements.

Qualifications

• Bachelor’s degree in Computer Science, Electronics Engineering, Information Technology, or related field plus five years progressive experience.
• Experience designing and managing enterprise-scale infrastructure across AWS, GCP, and Azure.
• Experience with Linux/Unix operating systems (RHEL/SUSE/Oracle Linux/AIX) and lifecycle tools.

Responsibilities

• Plan, coordinate, and oversee Unix service delivery across on-premises and cloud environments.
• Lead and coordinate a team of Unix service professionals; manage lifecycle upgrade and disaster recovery projects.
• Oversee incident, problem, and change management to ensure timely resolutions and minimal business impact.
• Develop and manage budgets, forecasts, and vendor relationships for Unix infrastructure services.

Skills

Unix administration

Linux

IT service management

Incident management

Change management

Vendor management

Education

Bachelor's degree in Computer Science/Engineering/Information Technology

Tools

Terraform

Ansible Automation Platform

AWS CloudFormation

Splunk

Nagios

CloudWatch

ILMT

Red Hat Satellite

SUSE Manager

Zerto

Job description

Internal Management & Management Support Applicants:

Automatic notification to your current manager will be initiated upon selection for interview. This applies to all current P or M level candidates.

Relocation Assistance Eligible:

No

Referral Payout Eligible:

Yes

Continue growing with our family.

Our team members make it happen.

Thanks for your commitment to Tyson Foods.

Management Level:

P5

Tyson Foods, Inc. has an opening for StaffService Manager in Springdale, AR. Plan, coordinate, and oversee Unix infrastructure service delivery across on‑premises and cloud environments; lead, guide, and coordinate a team of Unix service professionals; manage projects related to system lifecycle activities, including upgrades, maintenance, and disaster recovery; oversee service operations supporting business‑critical enterprise environments, including manufacturing systems; manage incident, problem, and change management processes to ensure timely resolution and minimal business impact; ensure compliance with service level agreements (SLAs) and operational standards; conduct root cause analysis and drive continuous service improvement initiatives; develop and manage budgets, forecasts, and vendor relationships related to Unix infrastructure services; ensure compliance with audit and regulatory requirements, including SOX; monitor service performance metrics and report on trends and improvements; collaborate with business stakeholders to align infrastructure services with organizational needs; and, apply IT service management and ITIL practices to support reliable and efficient service delivery.

Job requirements:

Requires a Bachelor’s degree or foreign equivalent in Computer Science, Electronics Engineering, Information Technology, or a related field, followed by five (5) years of progressive experience in the position offered or related position, including experience designing, supporting, and managing enterprise‑scale infrastructure across multiple cloud platforms, including Amazon Web Services (AWS), Google Cloud Platform (GCP), and Microsoft Azure.

Experience must include five (5) years of experience in each of the following:

Managing enterprise Linux and Unix operating systems, including RHEL, SUSE, Oracle Linux, AIX, and related lifecycle management tools such as Red Hat Satellite and SUSE Manager; implementing and maintaining infrastructure automation using Terraform, Ansible Automation Platform, and AWS CloudFormation to support scalable, repeatable infrastructure deployments; implementing and maintaining enterprise monitoring and logging solutions using Splunk, Nagios, and cloud‑native monitoring tools such as AWS CloudWatch to ensure system availability and performance; designing, testing, and supporting disaster recovery solutions using tools such as AWS Elastic Disaster Recovery in large‑scale enterprise environments as well as Zerto and backup recoveries; and, managing software license compliance and usage metrics using IBM License Metric Tool (ILMT) and supporting infrastructure vendor platforms, including IBM pSeries and Dell enterprise systems.

Work Shift:

1ST SHIFT (United States of America)

For Professional Management levels, internal applicants should either upload a resume to their application OR complete their application fully showing current and past work experience in the sections provided.

The successful candidate(s) must be willing and able to perform the physical requirements of the job with or without a reasonable accommodation.

Tyson is an Equal Opportunity Employer. All qualified applicants will be considered without regard to race, national origin, color, religion, age, genetics, sex, sexual orientation, gender identity, disability or veteran status.

We provide our team members and their families with paid time off; 401(k) plans; affordable health, life, dental, vision and prescription drug benefits; and more.

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