Staff Scheduler, Correctional Health Services (Full time, 6am - 2pm)

Physician Affiliate Group of New York, P.C. (PAGNY); New York (NY); On-site; USD 55,000 - 70,000; Full time

Job summary

Physician Affiliate Group of New York, P.C. (PAGNY) operates the Division of Correctional Health Services (CHS) for NYC Health + Hospitals, delivering medical and mental health care in the jail system.

The Staff Scheduler manages facility staffing, relocations, and communication with CHS offices to ensure full coverage. Under the Director of Operations, the role requires independent judgment to schedule medical and ancillary staff, handle calls, and generate routine reports across multiple

Qualifications

• Experience in administrative scheduling or staffing coordination is preferred.

Responsibilities

• Generate accurate schedules for medical and ancillary staff.
• Distribute overtime assignments equitably.
• Ensure staffing per facility staffing matrix and post schedules for staff visibility.
• Confirm schedules with facilities and enforce scheduling policies.
• Support multiple facilities or parallel schedules and reallocate staff as needed.
• Answer phones, log sick calls, and page staff as needed.
• Provide reports as required.
• Perform other duties as needed.

Job description

Physician Affiliate Group of New York, P.C. (PAGNY) for The Division of Correctional Health Services (CHS) of New York City Health + Hospitals (H+H) is responsible for the delivery of medical care, mental health care, and discharge planning in the jail system. Approximately 25% of new admissions per year to the NYC jail system will receive care on the mental health service. This service strives to provide safe, holistic and evidence-based therapeutic interventions for the diverse range of mental health issues that face the population, from serious mental illness to the natural struggles that accompany incarceration. The service provides some of the most comprehensive and unique treatment modalities in the country, including specialty housing units for individuals with serious mental illness, a 24-hour on‑call psychiatric service, robust creative arts programming, a strong DBT training program, clinics in each of the facilities, substance use treatment, integrated re‑entry services, and relationships with multiple training institutions throughout the city.

General Overview

Under directions of the Director of Operations, with broad latitude for independent judgment and initiative, the staff scheduler schedules staff within the correctional facilities or reassigns staff to ensure that vacancies are filled. This position is responsible for tracking facility staffing and for relocating staff as needed to meet demand. In addition, the staff scheduler shall be responsible for answering and logging all telephone calls made to the Operations Office, directing such calls to the appropriate parties and paging CHS staff members as needed.

Responsibilities

• Generate accurate schedules for medical and ancillary staff.
• Distribute overtime assignments in an equitable manner.
• Ensure that each facility is staffed correctly pursuant to the staffing matrix for each tour and day.
• Confirm schedules with each facility and post the schedules so that all facility staff can view them.
• Enforce rules and scheduling policies.
• Support multiple facilities or parallel schedules.
• Automatically reassign staff and/or schedule temporary staff to provide appropriate coverage in the event of employee absences or increase in demand.
• Answer phones, maintain sick call log, and page staff as needed.
• Provide reports as needed.
• Perform other duties as required.

Working Conditions

Normal correctional health environment at facilities assigned.

Job Hazards

None reported.

Schedule

Sunday, Monday, Wednesday, Thursday, Saturday (6 am to 2 pm).

Location

201 Construction Way, Astoria, NY 11105.

The work environment characteristics described herein are representative of those an employee encounters while performing the essential functions of this job.