Remote Staff Reliability & Intelligence Engineer

Entangled Future; Santa Clara (CA); Hybrid; USD 152,000 - 228,000; Full time

Job summary

IonQ in Santa Clara, CA is seeking a Staff Service Reliability and Operational Intelligence Engineer to own reliability strategy, establish SLOs, and lead high-severity incident response across regions and services.

The role emphasizes designing and operating observability platforms, driving remediation, and mentoring teams toward operational excellence and disaster-recovery automation.

Qualifications

• 8+ years of production engineering, site reliability engineering, platform engineering, or cloud operations experience with hands-on reliability work.
• Recent experience designing and operating large-scale, fault-tolerant production systems on AWS or GCP.
• Deep understanding of distributed systems, cloud infrastructure, Kubernetes, networking, CI/CD, and production failure modes.
• Demonstrated ownership of observability architecture, including instrumentation of production systems and governance of metrics, logs, traces, SLIs, SLOs, and error budgets.
• Proven experience establishing reliability and operational-readiness standards for business-critical services.
• Hands-on experience designing and executing failure experiments, disaster-recovery exercises, and validated service failovers.
• Experience commanding SEV1/SEV2 incidents, coordinating communications, and driving root causes to systemic remediation.
• Measurable reliability outcomes; availability, latency, MTTR, change-failure rate, alert quality, and error-budget adherence.
• Experience with capacity forecasting, performance testing, scaling strategies, and cloud/Kubernetes resource management.
• Strong software engineering and automation skills using Python or Go, IaC, and modern delivery toolchains.

Responsibilities

• Shape the technical strategy and multi-year roadmap for operational excellence and production readiness across environments.
• Define and govern the New Service Introduction framework including architecture, security, resilience, and release-readiness reviews.
• Establish organization-wide service ownership standards covering catalog records, owners, dependency maps, runbooks, and on-call readiness.
• Lead the evolution of the shared observability platform with standard logs, metrics, traces, and profiles.
• Define dashboards, alert policies, telemetry quality, retention, and cost controls.
• Own the reliability governance model for SLIs, SLOs, error budgets, and escalation.
• Connect health signals to customer impact for early anomaly detection and rapid isolation of issues.
• Advance incident-management maturity, including severity classification, command, and executive communications.
• Establish blameless post-incident reviews and drive systemic remediation.
• Lead capacity and efficiency management, including cloud/Kubernetes capacity and headroom policies.

Skills

Python

Go

Observability

Automation

Tools

Kubernetes

CI/CD

Infrastructure as Code

Terraform

Job description

IonQ in Santa Clara, CA is seeking a Staff Service Reliability and Operational Intelligence Engineer to own reliability strategy, establish SLOs, and lead high-severity incident response across regions and services.

The role emphasizes designing and operating observability platforms, driving remediation, and mentoring teams toward operational excellence and disaster-recovery automation.