Staff Relations Support Manager - Temporary

The Cheesecake Factory Incorporated; Calabasas (CA); On-site; USD 62,000 - 69,000; Full time

Benefits offered by this job

Sick Time

Medical Plan Available

Guest dining discount 25%-35%

Job summary

The Cheesecake Factory Incorporated is seeking a Staff Relations Manager Support (Temporary) to backstop the Staff Relations team from our Calabasas Hills, CA location. This remote-friendly role involves conducting investigations, interviewing staff and managers, and maintaining case files in EthicsPoint while ensuring timely resolution and adherence to policy.

Strong communication and discretion are essential.

Qualifications

• 3+ years of experience in workplace investigations.
• Human Resources practices and experience.
• Basic knowledge of employment law.
• Microsoft Office proficiency.
• Must possess the ability to work independently with little supervision.
• Bilingual in Spanish.
• Excellent communication, both verbal and written.
• Must be a team player.

Responsibilities

• Conduct Thorough Investigations: support the Staff Relations team by conducting comprehensive investigations into workplace concerns, ensuring a fair and impartial process.
• Effective Interviewing: facilitate structured and objective interviews with managers and staff to gather information and assess concerns.
• Address Staff Concerns: respond promptly and professionally to inquiries and provide guidance and resolution per policies.
• Documentation & Recordkeeping: maintain accurate documentation of inquiries and investigations, ensuring compliance with legal standards.
• Culture & Standards Compliance: foster and uphold company culture, values, and workplace expectations.
• EthicsPoint Case Management: input case notes, upload attachments, and maintain case records in EthicsPoint.
• Timely Case Resolution: process cases efficiently and close within timeframes.
• Professionalism & Confidentiality: maintain integrity and discretion handling sensitive matters.

Skills

3+ years of investigations experience

HR practices

Employment law basics

Excellent communication

Bilingual in Spanish

Team player

Independent work

Tools

Microsoft Office

Job description

Compensation Range

$45.00 - $50.00 / Hour

Position Overview:

Eligible for a remote work schedule working in your home office.

At The Cheesecake Factory, We Don't Do Ordinary! Nothing is scaled down. Not the pride, not the fun, and definitely not the teamwork. Here, you'll do meaningful work alongside great people who care about each other and are passionate about supporting the restaurant teams that create memorable experiences for our guests every day. That's the kind of culture that has earned us a place on Fortune's 100 Best Companies to Work For® list every year since 2014.

This Staff Relations Manager Support – Temporary role reports to the Senior Staff Relations Manager and works alongside a dynamic team at The Cheesecake Factory Corporate Support Center in Calabasas Hills, CA. In this role, you will play an integral part in supporting workplace investigations related to harassment, discrimination, and other employee relations concerns by conducting interviews, gathering and analyzing information, and assisting with case management through EthicsPoint. You will also draft, review, and refine investigation reports, policies, and other compliance-related documentation while providing additional support to Operations to help ensure Staff Relations coverage during non-working hours and weekends.

You'll thrive in this position if you are:

• An effective communicator: whether it is verbal or written, you present information in a clear, professional manner. You understand your audience, and can easily shift your presentation style so that it is understandable to all.
• A Creative Problem Solver: you have an uncanny ability to think outside the box, using the resources at hand to effortlessly get to the bottom of an issue.
• Principled: you have an ability to use a high level of tact, diplomacy, discretion, and empathy/understanding in a business environment with a diverse employment base.
• A team player: you are a capable self-manager and thrive when you are a part of a team; you enjoy the collaboration and brainstorming, especially on new projects.

Here’s more of what you’ll get to do:

• Conduct Thorough Investigations: Support the Staff Relations team by conducting comprehensive investigations into workplace concerns, ensuring a fair and impartial process.
• Effective Interviewing: Facilitate structured and objective interviews with both managers and staff members to gather relevant information and assess concerns.
• Address Staff Concerns: Respond promptly and professionally to employee inquiries and complaints, providing guidance and resolution in alignment with company policies and best practices.
• Documentation & Recordkeeping: Ensure accurate and detailed documentation of both informal inquiries and formal investigations, maintaining compliance with legal and organizational standards.
• Culture & Standards Compliance: Assist in fostering and upholding company culture, values, and workplace expectations through proactive engagement and policy enforcement.
• EthicsPoint Case Management: Accurately input case notes, upload relevant attachments, and maintain comprehensive case records within the EthicsPoint system.
• Timely Case Resolution: Ensure cases are processed efficiently and closed within appropriate timeframes to support a responsive and effective Staff Relations function.
• Professionalism & Confidentiality: Exhibit the highest level of integrity, discretion, and professionalism when handling sensitive employee matters and confidential information.

What we require:

• 3+ years of experience in workplace investigations.
• Human Resources practices and experience.
• Basic knowledge of employment law.
• Microsoft Office proficiency.
• Must possess the ability to work independently with little supervision.
• Bilingual in Spanish
• Excellent communication, both verbal and written.
• Must be a team player.

What we prefer:

• HR Leadership role over 2 or more functions.
• PHR/SPHR preferred.
• HR Experience in the restaurant/hospitality industry.

What we offer:

• Sick Time (In locations where required)
• Medical Plan Available (Must meet service and hours requirement)
• 25%-35% discount when dining as a guest

About the Company:

Named to FORTUNE Magazine’s “100 Best Companies to Work For®” list every year since 2014, The Cheesecake Factory Incorporated is a leader in experiential dining. We are culinary-forward and relentlessly focused on hospitality. Delicious, memorable experiences created by passionate people—this defines who we are and where we are going.

We currently own and operate over 370 restaurants throughout the United States and Canada under brands including The Cheesecake Factory®, North Italia®, Flower Child® and a collection of other FRC brands. Internationally, 35 The Cheesecake Factory® restaurants operate under licensing agreements. Our bakery division operates two facilities that produce quality cheesecakes and other baked products for our restaurants, international licensees and third-party bakery customers.

We are committed to creating an inclusive and welcoming workplace for all. We welcome applicants from a wide variety of identities, ideas, perspectives, backgrounds and experiences to apply. The Cheesecake Factory offers reasonable accommodations to job applicants with disabilities.

#SoCheesecake #LifeAtCheesecake