Staff Relations Manager

Amgen; North Carolina; Hybrid; USD 90,000 - 120,000; Full time

Job summary

Amgen is seeking a Staff Relations Manager to provide expert employee relations guidance and support to managers and staff in Amgen's Operations. The role is on-site at one of Amgen's manufacturing sites with a hybrid schedule requiring a minimum of 3 days on site per week, located in North Carolina among other locations.

The role partners with HR leaders, Compliance, Legal, and Learning & Development to address performance management, investigations, and workplace behavior, with

Qualifications

• Doctorate degree or Master's degree with 2 years of Staff Relations experience OR Bachelor's degree with 4 years of Staff Relations experience OR Associate's degree with 8 years of Staff Relations experience OR High School diploma with 10 years of Staff Relations experience

Responsibilities

• Provide HR guidance on performance management, disciplinary actions, and workplace conflicts to HR partners and leaders.
• Conduct impartial HR investigations and document findings with confidentiality.
• Collaborate with occupational health, benefits, and managers on accommodations and leaves.
• Ensure compliant ER practices with local HR partners and the Staff Relations team.
• Track and update cases in the ER case management system.
• Assist in implementing ER process improvements and training.
• Deliver training on HR policies, investigations, and workplace behaviors.

Skills

Employee Relations

HR Investigations

Workday

MS Office

Policy knowledge

Education

Doctorate degree

Master's degree

Bachelor's degree

Associate's degree

High School diploma

Tools

ER case management systems

Workday

Microsoft Office

Teams

Job description

Career Category
Human Resources
Job Description
Join Amgen's Mission of Serving Patients

At Amgen, if you feel like you're part of something bigger, it's because you are. Our shared mission-to serve patients living with serious illnesses-drives all that we do.

Since 1980, we've helped pioneer the world of biotech in our fight against the world's toughest diseases. With our focus on four therapeutic areas -Oncology, Inflammation, General Medicine, and Rare Disease- we reach millions of patients each year. As a member of the Amgen team, you'll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you'll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Staff Relations Manager

What you will do

Let's do this. Let's change the world. In this vital role you will be responsible for providing expert employee relations (ER) guidance and support to managers and staff in Amgen's Operations function. This position is located on site at one of Amgen's manufacturing sites in Rhode Island, Cambridge, North Carolina and/or Ohio. The successful candidate is expected to work a hybrid schedule, which includes a regular on-site presence a minimum of 3 days per week.

Staff Relations is a specialized Human Resources function that partners closely with regional HR Leaders, Business Managers, Compliance, Legal, other HR Centers of Excellence and team members to protect Amgen values, investigate potential violations of HR policies, provide practical advice and guidance on coaching staff and managers, and advise on performance and behaviors management, discipline, involuntary terminations, and workplace accommodations.

Key Responsibilities:

• Provide practical and legally appropriate employee relations guidance on performance management, disciplinary action, and workplace conflicts to HR partners and business leaders. Participate in termination discussions and corrective actions with staff and leaders as needed
• Conduct and document thorough, impartial, and timely HR investigations, maintaining confidentiality and objectivity. Determine findings of facts and any violations of Amgen policies and prepare clear, concise investigation summaries and supporting documentation to support these findings
• Partner with the occupational health, benefits, staff and managers to analyze and respond to reasonable accommodation requests, leaves of absence, and return to work following them
• Partner with local HR Business Partners and the broader Staff Relations team to ensure nuanced and compliant ER practices
• Track and update cases in the company's case management system
• Assist the Operations Staff Relations Lead in implementing process improvements, training, and ER best practices
• Collaborate with Compliance, Legal, and Learning & Development teams to deliver training on HR policies, investigations, and professional workplace behaviors

What we expect of you

Basic Qualifications:

• Doctorate degree
• OR
• Master's degree and 2 years of Staff Relations experience
• OR
• Bachelor's degree and 4 years of Staff Relations experience
• OR
• Associate's degree and 8 years of Staff Relations experience
• OR
• High School diploma/GED and 10 years of Staff Relations experience

Preferred Qualifications:

• Ability to Work on site at one of Amgen's manufacturing facilities in Rhode Island, Cambridge, North Carolina and/or Ohio.
• Strong Human Resources background with 4+ years of experience in Employee Relations
• Experience advising on performance management, discipline, and involuntary terminations of employment
• Knowledge and experience of employment laws and ER practices
• Experience conducting internal HR investigations
• Ability to learn and fairly apply company policy, investigation procedures, and regulatory guidelines within scope of duties
• Strong judgment, discretion, and professionalism in handling complex and confidential matters.
• Proficient in Microsoft Office tools, Teams, Workday, and ER case management systems.
• Flexible working hours due to needs of manufacturing shifts.

What you can expect from us

As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we'll support your journey every step of the way.

The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to, relevant skills, experience, and qualifications.

In addition to the b