Staff Project Manager

AgentSync; Denver (CO); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Equity in stock options

Medical plans (Cigna)

Dental coverage

Vision coverage

Life & AD&D Insurance

401(k) retirement savings plan

12 paid holidays

12 weeks parental leave

Job summary

AgentSync is seeking a Staff Project Manager to own the post-sales onboarding and delivery, coordinating with Product, Professional Service, Sales, and Support to ensure a smooth, high-impact implementation.

You will work with client executives and internal teams to drive successful outcomes, managing complexity with a proactive mindset and a relentless focus on delivering an exceptional customer experience.

Qualifications

• 8+ years as an active Project Manager overseeing large, complex software projects
• 5+ years in a customer-facing PM role (preferably Professional Services)
• Experience advising CIO/CTO/PMO executives
• Ability to multi-task and meet deadlines
• Natural problem-solver in ambiguity and complexity
• Proactive, independent problem solver delivering on time and in scope
• High-energy, team-first attitude in a fast-paced environment

Responsibilities

• Oversee and guide the delivery of multiple projects from start to finish, ensuring successful outcomes and exceptional customer experiences
• Coordinate a cross-functional internal team to drive project success, remove roadblocks, and escalate issues as needed
• Proactively track and communicate project progress, risks, and schedules with customers and internal AgentSync teams throughout the project lifecycle
• Manage project budgets and resources to help customers realize the value of AgentSync products through a world-class experience
• Ensure the customer experience with AgentSync consistently exceeds expectations
• Build and maintain strong relationships with customers and stakeholders, becoming a trusted partner to client executives (CIO, CTO, PMO) and gaining the confidence of business stakeholders
• Foster positive team dynamics and relationships with customer stakeholders, addressing issues to maintain healthy and productive customer relations

Skills

Project management

Cross-functional leadership

Stakeholder management

Executive communication

Multitasking

Problem solving

Team collaboration

Salesforce

Tools

Salesforce

Job description

Insurance powers almost everything, and yet the systems behind it are still held together with spreadsheets and manual processes. AgentSync is fixing that. We build modern infrastructure for carriers, agencies, and MGAs that makes compliance automatic and growth possible.

This role is about embodying our Customer Love core value. You'll own the post sales customer experience, work directly with internal stakeholders across Product, Professional Service, Sales, and Support, and have the kind of scope that's hard to find outside an early-stage company. We move fast, we build with intention, and we expect everyone on the team to bring their full capability to the work, including knowing when and how to use AI to do it better.

If you want to build something that actually matters for an industry that's ready for change, keep reading.

Overview:

This is not your typical Staff Project Manager role; this is an opportunity with built in trust, responsibility, and autonomy from the start. If you have a passion for creating exceptional customer delivery experiences, history with Salesforce, are data and process-driven, and enjoy solving problems in a highly ambiguous environment, we would love to hear from you!

The Staff Project Manager role plays one of the most important parts in AgentSync’s customer experience lifecycle, getting our new customers - who have invested their time, resources, and trust in us - fully onboarded, configured, implemented, and up-and-running in an efficient manner all while delivering the best customer experience. AgentSync is growing rapidly, and we’re committed to keeping our customer projects and execution proportionally effective as well as tightly managed - i.e. as painless and efficient for customers as possible. In order to do this, we need to have a high bar for our work product, and the Delivery team sits at the center of delivering on those commitments to our customers.

We’re currently looking for a Staff Project Manager to be a key leader in our business. Someone who not only knows how to bring together teams to deliver great outcomes to our customers, but who sees technology, process and organizational problems, and is driven to fix them.

What you’ll do:

• Oversee and guide the delivery of multiple projects from start to finish, ensuring successful outcomes and exceptional customer experiences
• Coordinate a cross-functional internal team to drive project success, remove roadblocks, and escal…
• Proactively track and communicate project progress, risks, and schedules with customers and internal AgentSync teams throughout the project lifecycle
• Manage project budgets and resources to help customers realize the value of AgentSync products through a world-class experience
• Ensure the customer experience with AgentSync consistently exceeds expectations
• Build and maintain strong relationships with customers and stakeholders, becoming a trusted partner to client executives (CIO, CTO, PMO) and gaining the confidence of business stakeholders
• Foster positive team dynamics and relationships with customer stakeholders, addressing issues to maintain healthy and productive customer relations

What you’ll bring:

• 8+ years of work experience as an active Project Manager with responsibility of managing large, complex software development projects, cross-functional teams larger than 10+ and schedules to on-time delivery
• 5+ years of experience in a customer facing project management role - preferably within a Professional Services organization
• Experience working directly with business executives: CIO, CTO, PMO in an advisory role
• Ability to multi-task and create positive outcomes under deadlines
• Natural problem-solver, comfortable with complexity and ambiguity
• Proactive and passionate:independently solving conceptual problems, and delivering results in challenging situations on time and in scope
• High-energy, team-first attitude:motivated to work collaboratively in a fast-paced, ever-changing environment to help our growing business

At AgentSync we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Location

Our ideal candidate will live within 25 miles of our office in Denver, CO. Other states we're able to consider candidates in CA, CO, GA, IL, KS, MA, MI, NY, OR, TN, TX, UT, and WA.

Total Compensation

• Equity in the form of stock options
• Medical - Multiple Cigna plans to choose from, with up to 100% employer paid premiums for you and up to 80% for your dependents
• Dental - Multiple Cigna plans with up to 80% employer paid premiums for you and your dependents
• Vision - 80% paid premium plan for you and your dependents
• Employee Assistance Plan, Life & AD&D Insurance
• 401(k) retirement savings plan
• 12 paid holidays per year
• 12 weeks parental leave w/generous return to work stipend

Candidates: AgentSync Recruiting & Talent teams will only communicate with you using @ agentsync.io email addresses.

We are not able to consider candidates who require a work visa now or in the future.

E-Verify: AgentSync participates in the federal E-Verify program. As required, we will verify the identity and employment eligibility of all newly hired employees through E-Verify.