Enterprise Customer Success Manager

AgentSync; Denver (CO); On-site; USD 150,000 - 180,000; Full time

Benefits offered by this job

Medical benefits

Dental plan

Vision plan

401(k) plan

HSA

Flexible PTO

Holidays

Job summary

AgentSync is seeking an Enterprise Customer Success Manager to own the post-sales relationship with our most strategic clients. You will coordinate with Product, Professional Service, Sales and Support to drive measurable outcomes and adoption across ~30 accounts, including executive reviews and risk mitigation.

You thrive in high-stakes environments, navigate VP+ discussions, and bring an ownership mindset.

Qualifications

• 10+ years of enterprise B2B SaaS experience in Customer Success.
• 5+ years managing top-tier enterprise/strategic accounts—your company’s largest and most complex customers.
• Proven ability to navigate executive-level conversations with VP+ stakeholders.
• Track record of successfully managing escalations and leading difficult conversations.
• Strong ownership mentality—you take full responsibility for outcomes and hold customers and internal teams accountable.
• Natural influencer who can drive cross-functional alignment without formal authority.
• Exceptional communicator: skilled at simplifying complex solutions for customers and articulating customer needs to internal stakeholders.
• Actively using AI tools to improve the quality and speed of your work, and can speak to specific ways you've integrated them into how you get things done.

Responsibilities

• Own and command the full customer lifecycle for ~30 of AgentSync’s most strategic accounts, driving measurable value, adoption, and expansion.
• Cultivate deep, trusted, and transparent relationships across all levels of the customer’s organization—from end-users and champions to C-suite decision-makers.
• Lead quarterly business reviews and executive conversations that tie product adoption to business impact.
• Confidently manage escalations, serving as the first point of resolution and diffusing risk with minimal management support.
• Drive internal accountability, ensuring cross-functional teams deliver on commitments with urgency and clarity.
• Proactive and anticipatory mindset. A 'plan' vs. 'react' approach - takes pride in documenting and collaborating on customer engagement plans.
• Grow your insurance and compliance expertise to provide credible, strategic guidance on process improvements powered by AgentSync.
• Be an expert AgentSync’s full suite of products, advising on best practices and use cases.
• Influence product, engineering, sales, and marketing by championing the voice of the customer.
• Contribute to the foundations of a world-class Customer Success function by creating and iterating on best practices, tools, and playbooks.
• Travel to meet with customers and conduct onsite executive business reviews.

Skills

Enterprise SaaS experience

Executive-level conversations

Ownership mentality

Cross-functional collaboration

Influencing without authority

Exceptional communication

AI tooling usage

Salesforce experience

Tools

Salesforce

Job description

Insurance powers almost everything, and yet the systems behind it are still held together with spreadsheets and manual processes. AgentSync is fixing that. We build modern infrastructure for carriers, agencies, and MGAs that makes compliance automatic and growth possible.

This role is about embodying our Customer Love core value. You'll own the post sales customer experience, work directly with internal stakeholders across Product, Professional Service, Sales, and Support, and have the kind of scope that's hard to find outside an early-stage company. We move fast, we build with intention, and we expect everyone on the team to bring their full capability to the work, including knowing when and how to use AI to do it better.

If you want to build something that actually matters for an industry that's ready for change, keep reading.

Overview

AgentSync is a leader in driving a modern insurance infrastructure experience. Our insurance compliance software connects the insurance industry to power growth, increase efficiency, and reduce risk. This is not your typical Customer Success Manager role. This is a high visibility, high value-add opportunity with a ton of trust, responsibility, and autonomy built-in right away. You will own the customer relationship end-to-end, driving measurable business outcomes while orchestrating internal teams to deliver exceptional value.

The Enterprise CSM will be an integral part of the Customer Success team, working with some of our highest value and most strategic customers to ensure they meet and exceed their goals with AgentSync. We’re looking for someone who thrives in high-stakes environments, can navigate complex customer dynamics with confidence, and isn’t afraid to step into challenging conversations—whether that’s with a C‑suite customer or an internal executive.

What You'll Do

• Own and command the full customer lifecycle for ~30 of AgentSync’s most strategic accounts, driving measurable value, adoption, and expansion
• Cultivate deep, trusted, and transparent relationships across all levels of the customer’s organization—from end-users and champions to C‑suite decision-makers
• Lead quarterly business reviews and executive conversations that tie product adoption to business impact.
• Confidently manage escalations, serving as the first point of resolution and diffusing risk with minimal management support
• Drive internal accountability, ensuring cross‑functional teams deliver on commitments with urgency and clarity
• Proactive and anticipatory mindset. A 'plan' vs. 'react' approach - takes pride in documenting and collaborating on customer engagement plans that serve as the backbone for our partnerships
• Grow your insurance and compliance expertise to provide credible, strategic guidance on process improvements powered by AgentSync
• Be an expert AgentSync’s full suite of products, advising on best practices and use cases
• Influence product, engineering, sales, and marketing by championing the voice of the customer and identifying opportunities to improve our product and customer experience
• Contribute to the foundations of a world‑class Customer Success function by creating and iterating on best practices, tools, and playbooks
• Travel to meet with customers and conduct onsite executive business reviews

What You'll Bring

• 10+ years of enterprise B2B SaaS experience in Customer Success
• 5+ years managing top‑tier enterprise/strategic accounts—your company’s largest and most complex customers
• Proven ability to navigate executive‑level conversations with VP+ stakeholders in industries like insurance, financial services, compliance, or legal
• Track record of successfully managing escalations and leading difficult conversations with both customers and internal teams
• Strong ownership mentality—you take full responsibility for outcomes and hold customers and internal teams accountable
• Natural influencer who can drive cross‑functional alignment without formal authority
• Exceptional communicator: skilled at simplifying complex solutions for customers and articulating customer needs to internal stakeholders
• Problem‑solver with high EQ: equally comfortable rolling up your sleeves in the details or zooming out to align on strategic goals
• Actively using AI tools to improve the quality and speed of your work, and can speak to specific ways you've integrated them into how you get things done
• Proactive, resourceful, and resilient—able to thrive in ambiguity while consistently delivering results.
• Salesforce experience is a plus

Don't meet every single requirement?

At AgentSync we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Location

Our ideal candidate will live within 25 miles of our office in Denver, CO. Other states we're able to consider candidates in CA, CO, CT, GA, IL, IN, KS, MA, MD, MI, MO, NC, NY, OR, TN, TX, UT, and WA.

Total Compensation

$150 - 180K base salary

OTE $170 - 200K

Equity in the form of stock options

Health Benefits

Medical - Multiple Cigna plans to choose from, with up to 100% employer paid premiums for you and up to 80% for your dependents

Dental - Multiple Cigna plans with up to 80% employer paid premiums for you and your dependents

Vision - 80% paid premium plan for you and your dependents

Employee Assistance Plan, Life & AD&D Insurance

Financial Benefits

401(k) retirement savings plan

HSA employer contributions

Other Benefits

Flexible PTO

12 paid holidays per year

12 weeks parental leave w/generous return to work stipend

Candidates: AgentSync Recruiting & Talent teams will only communicate with you using @agentsync.io email addresses. When you receive communication from AgentSync, check the email address domain to ensure you're connected with our team (and not a scammer!).

We are not able to consider candidates who require a work visa now or in the future.

E-Verify: AgentSync participates in the federal E-Verify program. As required, we will verify the identity and employment eligibility of all newly hired employees through E-Verify.