Staff Product Ops Lead | Remote & Strategic Impact

Remote; San Francisco (CA); Remote; USD 180,000 - 240,000; Full time

Benefits offered by this job

Remote first company

Employer-funded retirement

Company retreat and in-person team off

Professional development stipend

Flexible PTO

Home office setup stipend

Paid parental leave program

Job summary

Tailscale is seeking a Staff Product Operations Manager to own how the Product org operates, aligning planning, launches, customer insights, and measurement. You’ll partner with Product leadership and shape connections to GTM, Support, Data, and company planning in a remote-first setup.

In a fully distributed environment, you’ll translate broad goals into clear strategies, decide what’s worth pursuing, and build alignment across the org. You’ll report to the Manager, Program Management.

Qualifications

• 8+ years of experience in product operations, program management, or business operations.
• Experience designing an org’s operating model.
• Track record of starting high-impact operations initiatives yourself.
• Experience building customer insight systems that influence product prioritization.
• Experience setting launch frameworks and readiness standards across Product and GTM.
• Experience defining product metrics and data strategy with data teams.
• Systems thinking: understanding how Product’s processes affect GTM, Support, and planning.
• Ability to influence senior leaders and align multiple orgs.
• Experience mentoring others and raising a team’s work quality.
• Exceptional written and verbal communication in asynchronous, remote-first environments.

Responsibilities

• Own the roadmap health and define how initiative dates and health are tracked and reported.
• Evolve the Product org’s continuous planning cadence and link to company planning.
• Own the external roadmap and how it’s communicated to customers and the field.
• Define the launch framework and readiness standards across Product, PMM, Sales, and Support.
• Partner with PMM, Sales, and Support to make launches consistent and measurable.
• Set standards for Product org documentation and onboarding programs.
• Design the Product team’s onboarding program as the org grows.
• Design the end-to-end feature request system from intake to roadmap decisions.
• Provide leadership with a clear view of demand and its reflection in the roadmap.
• Own a customer insight strategy combining closed-lost data, feature requests, QBRs, community feedback.
• Own the Product org’s operating model and QBR/MBR processes and adapt as needed.
• Define the Product org’s metrics and data strategy with Data to scale dashboards.

Skills

Product operations

Program management

Customer insight systems

Launch frameworks

Product metrics & data strategy

Systems thinking

Influence senior leaders

Mentoring others

Written and verbal communication

Job description

Tailscale is seeking a Staff Product Operations Manager to own how the Product org operates, aligning planning, launches, customer insights, and measurement. You’ll partner with Product leadership and shape connections to GTM, Support, Data, and company planning in a remote-first setup.

In a fully distributed environment, you’ll translate broad goals into clear strategies, decide what’s worth pursuing, and build alignment across the org. You’ll report to the Manager, Program Management.