Staff Product Manager, Tenant Scale & Platform Unification

GitLab Inc.; United States; Remote; USD 168,000 - 286,000; Full time

Benefits offered by this job

Benefits to support health finances

Flexible Paid Time Off

Team Member Resource Groups

Equity Compensation & Employee Stock +

Growth and Development Fund

Parental Leave

Job summary

GitLab is seeking a Staff Product Manager for the Tenant Scale area within Infrastructure Platforms. You will set product direction to support large, complex customers across departments and regions, focusing on tenant data portability, scalability, and unified deployment across GitLab.com, Dedicated, and Self-Managed deployments.

You’ll partner with engineering, product peers, and cross-functional teams to define requirements, drive alignment, and move concepts to deployment-ready plans while

Qualifications

• Experience managing product work in technical domains such as infrastructure, scalability, platform architecture, software delivery, or cloud services.
• Ability to work effectively with deeply technical engineering teams and build credibility in discussions about system design, deployment models, and platform constraints.
• Knowledge of how SaaS or platform-based systems scale, including multitenancy, horizontal scalability, autoscaling, workload isolation, and production readiness, and the ability to build a deep understanding of GitLab’s architecture and tech stack and coach others on it.
• Comfort working with customers or internal stakeholders on complex requirements, including operational, compliance, or regional deployment needs.
• Skill in turning ambiguous technical problems into clear product strategy, quarterly and annual plans, priorities, and actionable work.
• Expertise in qualitative customer interviewing and product validation, with the ability to teach those techniques to others.
• Experience building business cases, including weighing build, buy, and partner options and forecasting benefits.
• Experience collaborating across product, engineering, user experience, and other cross-functional partners in a distributed environment, using iteration and influence to raise the performance of peers beyond your own group.
• Strength in clear written and verbal communication, especially when explaining complex infrastructure topics to different audiences, with excellent presentation skills at every level of the company.
• Recognition as a thought leader in a relevant domain, internally and externally, for example through speaking, writing, or representing your company at customer events and conferences.
• Openness to candidates who bring transferable experience from engineering, technical support, or adjacent product roles relevant to large-scale platforms.

Responsibilities

• Drive product strategy and direction for tenant scale and unified deployment capabilities across GitLab.com, Dedicated, and future deployment models, informing the broader Infrastructure Platforms direction and moving this work from concept into a deployment model teams can build on in your first year.
• Set quarterly and annual plans for tenant portability and platform unification, breaking large epics into issues and MVCs and practicing iteration across multiple groups.
• Define requirements for our unified deployment platform, including capabilities needed before tenants can be hosted in a unified deployment unit.
• Partner closely with engineering counterparts and highly technical teams to turn infrastructure constraints and platform needs into clear product direction.
• Collaborate with product peers across the platforms organization, including teams working on GitLab.com and adjacent infrastructure areas, and manage with influence to align work that spans more than one group.
• Engage with internal and external customers to understand needs related to isolation, regional deployment, compliance, and operational readiness, using qualitative interviews to find patterns and sharpen problem statements.
• Build business cases for investment in tenant scale and unified deployment, including build, buy, and partner options, the cost of isolation, regionality, and compliance, and the expected benefits.
• Facilitate tradeoff discussions around scalability, tenant encapsulation, deployment consistency, and platform unification, and elevate cleanly to the right level of leadership when decisions or progress are blocked.
• Translate complex technical concepts into product plans, priorities, and documentation that align distributed teams on delivery milestones for tenant portability and platform unification, using error budgets and other performance indicators to inform direction.
• Represent GitLab as a trusted voice on cellular architecture and tenant scale in customer calls, events, and other external forums.
• Coach fellow product managers on direction updates, customer validation, and GitLab’s architecture and tech stack, and support a collaborative team model where product managers share ownership across a common pool of work and step into the areas where they can have the most impact.

Skills

Infrastructure

Scalability

Platform architecture

Cloud services

Product strategy

Customer interviews

Cross-functional

Leadership

Communication

Job description

GitLab is seeking a Staff Product Manager for the Tenant Scale area within Infrastructure Platforms. You will set product direction to support large, complex customers across departments and regions, focusing on tenant data portability, scalability, and unified deployment across GitLab.com, Dedicated, and Self-Managed deployments.

You’ll partner with engineering, product peers, and cross-functional teams to define requirements, drive alignment, and move concepts to deployment-ready plans while