Staff Product Manager, Remote Operations Systems

Openkrill; United States; Remote; USD 180,000 - 240,000; Full time

Job summary

Vida is seeking a Staff‑level Product Manager to own the operations systems that power member support, clinical operations, and device operations. You will map how tools talk to each other, set the vision, and drive roadmaps with minimal oversight.

You will collaborate with a dedicated engineer, Zendesk lead, and operations leaders to replace manual work with durable systems and deliver measurable improvements in time-to-resolution and cost-to-serve.

Qualifications

• Bachelor's degree at a minimum.
• 7+ years in product management, with meaningful time on internal, operations, or business systems.
• Hands-on experience designing integrations between third-party platforms such as Zendesk, Salesforce, Braze, HubSpot or Twilio, and internal systems.
• Fluency reading API documentation and reasoning about data flows: webhooks, JSON payloads, event triggers, sync vs. async, failure and retry.
• Comfortable in technical environments: you can read code in Python or JavaScript, find your way around GitHub, and understand the basics of AWS or Google Cloud and SQL.
• A track record of turning messy, manual processes into scalable systems, with outcomes you can measure.
• The judgment to see how data flows, workflows, and automations should fit together, not just one at a time.
• Strong stakeholder skills with senior operations leaders, including saying no and proposing a better path.
• Self-direction: you can walk into an ambiguous space, build relationships, and come back with a plan.

Responsibilities

• Own the vision and roadmap for operations systems, translating stakeholder requests into a clear plan.
• Shadow support agents and ops teams to identify time sinks and cost drivers.
• Design how systems connect, read vendor API docs, and define integrations and data flows.
• Replace manual work with durable systems by redesigning spreadsheet-based processes.
• Provide operations teams with visibility into member records and incident history.
• Partner with operations leaders; push back and frame plans that serve the whole business.
• Reverse-engineer existing systems by mapping code, docs, data, and conversations.
• Handle additional responsibilities as needed.

Skills

APIs

Data flows

System integrations

Python/JavaScript

GitHub

AWS/Google Cloud

SQL

Stakeholder management

Education

Bachelor's degree

Tools

Zendesk

Salesforce

Braze

HubSpot

Twilio

GitHub

AWS

Google Cloud

SQL

Job description

Vida is seeking a Staff‑level Product Manager to own the operations systems that power member support, clinical operations, and device operations. You will map how tools talk to each other, set the vision, and drive roadmaps with minimal oversight.

You will collaborate with a dedicated engineer, Zendesk lead, and operations leaders to replace manual work with durable systems and deliver measurable improvements in time-to-resolution and cost-to-serve.