Staff Product Manager — Internal Ops & Integrations Remote

Vida-Health; United States; Remote; USD 180,000 - 200,000; Full time

Job summary

Vida seeks a Staff-Level Product Manager to own the operations systems stack, mapping how tools talk to each other and setting a clear, scalable roadmap. You’ll work with engineering, Zendesk, and operations leaders to reduce manual work and improve care delivery.

You will shadow support and ops teams, design robust integrations, and drive cross-functional initiatives that span member data, tickets, and fulfillment partners, with minimal oversight and clear impact on time-to-resolution.

Qualifications

• 7+ years in product management, with meaningful time on internal, operations, or business systems (support ops, rev ops, marketing ops, clinical or fulfillment ops, business technology).
• Hands-on experience designing integrations between third-party platforms such as Zendesk, Salesforce, Braze, HubSpot or Twilio, and internal systems.
• Fluency reading API documentation and reasoning about data flows: webhooks, JSON payloads, event triggers, sync vs. async, failure and retry.
• Comfortable in technical environments: you can read code in Python or JavaScript, find your way around GitHub, and understand the basics of AWS or Google Cloud and SQL. You don't need to write production code.
• A track record of turning messy, manual processes into scalable systems, with outcomes you can measure.
• The judgment to see how data flows, workflows, and automations should fit together, not just one at a time.
• Strong stakeholder skills with senior operations leaders, including saying no and proposing a better path.
• Self-direction: you can walk into an ambiguous space, build relationships, and come back with a plan.

Responsibilities

• Own the vision and roadmap for operations systems. Turn a long list of stakeholder requests into a clear point of view on what our internal systems should do, and a sequenced plan to get there.
• Shadow support agents and ops teams. Understand what they do, which tools they use, where time is lost, and what would move time-to-first-touch, time-to-resolution and cost-to-serve.
• Design how systems connect. Read vendor API docs (Zendesk, Braze, our EHR, fulfillment partners), understand our internal data models, define integrations, data flows, and automations that work reliably at scale.
• Replace manual work with durable systems. Find processes that run on spreadsheets, scheduled refreshes, and human memory, especially where a failure delays care, and design their replacements.
• Give operations teams visibility. Shape internal tools that let a support agent open a member record and see what happened, in what order, and why, without filing an engineering ticket.
• Be a peer to operations leaders, not a ticket-taker. Push back, reframe requests into problems, and bring back plans that serve the whole business.
• Reverse-engineer what's already there. Some of our systems were built by people who've moved on. You'll piece together how they work from code, docs, data, and conversations.
• Additional responsibilities as needed.

Skills

Product management

APIs and integrations

Data flow understanding

Technical literacy

Stakeholder management

Self-direction

Education

Bachelor's degree

Tools

Zendesk

Salesforce

Braze

HubSpot

Twilio

Job description

Vida seeks a Staff-Level Product Manager to own the operations systems stack, mapping how tools talk to each other and setting a clear, scalable roadmap. You’ll work with engineering, Zendesk, and operations leaders to reduce manual work and improve care delivery.

You will shadow support and ops teams, design robust integrations, and drive cross-functional initiatives that span member data, tickets, and fulfillment partners, with minimal oversight and clear impact on time-to-resolution.