Staff Product Manager, Patient Experience (Payments)

Transformcap; San Francisco (CA); Hybrid; USD 140,000 - 190,000; Full time

Benefits offered by this job

Health Coverage

Parental Leave

401(k) & Equity

Home Office Stipends

Flexible PTO

Wellness stipend

Mental Health access

Pet Insurance

Commuter benefits

Travel assistance

Job summary

Grow Therapy is seeking a Product Manager for the Payments Experience team to own a charter focused on delivering a best-in-class payments experience for clients. You will define the vision and roadmap to reduce cost uncertainty and enable access to care, collaborating with engineering, design, data, and operations to turn complex insurance concepts into clear, intuitive experiences.

You’ll partner with UXR, Client Support, and Data teams to identify opportunities and deliver a frictionless

Qualifications

• 5+ years in a product management role owning end-to-end surface area.
• Strong analytical skills with data-driven decision making.
• Excellent prioritization and cross-functional collaboration.
• Empathy for users and ability to translate pain points into solutions.
• Comfort navigating ambiguity and driving results in speed-focused environment.

Responsibilities

• Own the roadmap and strategy for the Payments Experience team.
• Collaborate with UX, Client Support, and Data to identify improvements.
• Define end-to-end experience that clarifies complex concepts like deductibles.
• Launch features with measurable impact on retention and experience.

Skills

Product management

Data analysis

Cross-functional leadership

User empathy

Prioritization

Communication

Job description

About the Role

One of the biggest barriers to accessing mental health care today is cost uncertainty and financial constraints. As the Product Manager for Grow’s new Payments Experience team, you will own a charter focused on building a best-in‑class experience that gives clients confidence to start and continue care.

You will define the product vision and lead a roadmap that transforms one of the most frustrating aspects of healthcare into a meaningful differentiator for Grow. This is an opportunity to turn complexity into clarity and create an experience that clients trust.

Working closely with engineering, design, data, and operations, you will have the strategic ownership to define what best‑in‑class truly means in a space where no competitor has fully solved the problem.

What You’ll Be Doing

• Own the roadmap and strategy for our Payments Experience team, building an experience that makes using insurance and paying for care an intuitive experience for clients.
• Collaborate cross‑functionally with our UXR, Client Support, and Data teams to identify the main opportunities for improvement in our payments experience as it relates to insurance and payments.
• In collaboration with our Design team, define and deliver an end‑to‑end experience that removes friction across insurance and payments while translating complex concepts such as deductibles and coverage changes into clear, intuitive, and actionable experiences for clients.
• Launch features with a meaningful and measurable impact to client retention and experience.

You’ll Be a Good Fit If

• Product experience: 5+ years in a product management role where you owned the full strategy of your end‑to‑end surface area.
• Strong analytical skills and a comfort with data analysis and experimentation; you make decisions with data and know how to use data to uncover user needs.
• Strong prioritization instincts: You know how to balance short‑term wins with long‑term platform investments and focus on what drives the most impact.
• User empathy: You enjoy talking to users and translating real pain points into thoughtful product solutions.
• Adaptability: You’re comfortable navigating ambiguity, learning quickly, and adjusting as new information emerges.
• Demonstrated ability to lead cross‑functional teams and deliver impactful products in a fast‑paced environment.
• Excellent communication skills with the ability to influence across levels.
• A track record of owning outcomes, not just outputs — you care about whether the thing you shipped actually moved the needle.

Full Time Employee Benefits

• Comprehensive Health Coverage: Medical, dental, and vision insurance, plus life and disability coverage.
• Parental Leave & Family Support: Up to 18 weeks paid leave and a new child stipend.
• Financial Wellness: 401(k) program and equity opportunities.
• Meals & Home Office Support: Stipends for home office setup and ongoing funds for meals, with tailored perks for both remote and in‑office employees.
• Time Off to Recharge: Flexible PTO, 12 paid holidays, and a full winter break week.
• Wellness & Development: Annual stipends to put towards personal & professional growth.
• Mental & Physical Health Support: No‑cost access to therapy through the Grow platform, weekly flexible hours for self‑care (“Mental Health Mornings/Afternoons”) and memberships to leading wellness apps (such as One Medical, Headspace, and Talkspace).
• Extra Perks: Pet insurance discounts, commuter benefits, and global travel assistance.

Grow Therapy is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.