Staff Product Manager, Patient Experience (Payments)

Grow Therapy; San Francisco (CA); On-site; USD 200,000 - 250,000; Full time

Benefits offered by this job

Health benefits

Therapy through Grow platform

Retirement & equity

Flexible time off & holidays

Parental leave

Mental health time

Wellness stipend

Commuter benefits

Home office & meals

Additional perks

Job summary

Grow Therapy is seeking a Product Manager to lead the Billing Experience team, owning a charter to build a best-in-class billing experience that gives clients confidence to start and continue care. You will define the product vision and roadmaps, partnering with engineering, design, data, and operations to turn complexity into clarity.

You will collaborate across teams to identify opportunities, define what best-in-class means, and deliver an experience that differentiates Grow in healthcare,

Qualifications

• 5+ years in product management owning end-to-end lifecycle.
• Ability to launch 0-1 features in ambiguous spaces.
• Strong analytical skills and data-driven decision making.
• Excellent prioritization to balance short-term and long-term bets.
• User empathy and ability to translate pain points into solutions.
• Comfort navigating ambiguity and learning quickly.
• Proven track record leading cross-functional teams.
• Excellent communication across levels.
• Own outcomes and measure impact, not just outputs.

Responsibilities

• Own roadmap and strategy for Payments Experience, improving insurance and payments flow.
• Collaborate with UXR, Design, Client Support, and Data to identify opportunities.
• Define end-to-end experience removing friction in insurance and payments.
• Launch features with measurable impact on retention and experience.

Skills

Product management

Data analysis

Cross-functional leadership

Prioritization

User empathy

Adaptability

Communication

Ownership of outcomes

Job description

About Us

Grow was born to tackle a critical challenge: making mental health care more effective and accessible for everyone. Since launching in 2020, 15 million sessions have started on Grow, and we've barely scratched the surface. We do it through a three-sided marketplace that empowers providers, augments insurance payors, and serves patients. Every solution we build reveals ten more waiting to be delivered, and that's just what gets us going. We've backed that ambition with more than $328M in funding, including our Series D at a $3B valuation from Sequoia Capital, Transformation Capital, TCV, SignalFire, Menlo Ventures, Goldman Sachs Alternatives, and others.

At Grow, the work you do can literally change someone's life. Your work here doesn't stay on a screen; it impacts whether someone can find, afford, and access quality care. That ambition sets us apart, and offers you an endless runway to impact one of the world's most urgent issues. We don’t have passenger seats here. Everyone is driving something that matters.

This work deserves real commitment. So if you thrive on meeting problems head on, untangling serious complexity, and working at pace with the sharpest yet kindest people around, you've come to the right place.

About The Role

One of the biggest barriers to accessing mental health care today is cost uncertainty and financial constraints. As the Product Manager for Grow’s new Billing Experience team, you will own a charter focused on building a best-in-class experience that gives clients confidence to start and continue care.

You will define the product vision and lead a roadmap that transforms one of the most frustrating aspects of healthcare into a meaningful differentiator for Grow. This is an opportunity to turn complexity into clarity and create an experience that clients trust.

Working closely with engineering, design, data, and operations, you will have the strategic ownership to define what best-in-class truly means in a space where no competitor has fully solved the problem.

What You’ll Be Doing

• Own the roadmap and strategy for our Payments Experience team, building an experience that makes using insurance and paying for care a delightful experience for clients.
• Collaborate cross-functionally with our UXR, Design, Client Support, and Data teams to identify the main opportunities for improvement in our billing experience as it relates to insurance and payments.
• In collaboration with our Design team, define and deliver an end to end experience that removes friction across insurance and payments while translating complex concepts such as deductibles and coverage changes into clear, intuitive, and actionable experiences for clients.
• Launch innovative features with a meaningful and measurable impact to client retention and experience.

You’ll Be a Good Fit If

• Product experience: 5+ years in a product management role where you owned the full strategy of your end-to-end surface area.
• Innovative mindset - you’ve launched 0-1 features before in a high ambiguity space.
• Strong analytical skills and a comfort with data analysis and experimentation; you make decisions with data and know how to use data to uncover user needs
• Strong prioritization instincts: You know how to balance short-term wins with long-term platform investments and focus on what drives the most impact.
• User empathy: You enjoy talking to users and translating real pain points into thoughtful product solutions.
• Adaptability: You’re comfortable navigating ambiguity, learning quickly, and adjusting as new information emerges.
• Demonstrated ability to lead cross-functional teams and deliver impactful products in a fast-paced environment.
• Excellent communication skills with the ability to influence across levels.
• A track record of owning outcomes, not just outputs — you care about whether the thing you shipped actually moved the needle.

Full Time Employee Benefits

• Health Benefits: Comprehensive medical, dental, vision, life, and disability coverage.
• Grow for Grow: No cost access to therapy through the Grow platform (available to US employees)
• Financial Wellness: Retirement savings programs and equity opportunities to help you invest in your future.
• Flexible Time Off, Paid Holidays & Winter Break: Flexible time off, company paid holidays (which vary by country), and a full company wide Winter Break to rest and recharge
• Parental Leave: Up to 18 weeks of paid parental leave to support you and your growing family and a new child stipend.
• Mental Health Mornings/Afternoons: Dedicated weekly flexible time for self care, whether that's therapy, exercise, journaling, time with family, or simply taking a break.
• Wellness & Development Stipend: Annual stipend to support your personal wellbeing and professional growth, from fitness and education to books and learning resources.
• Commuter Benefits: Pre tax commuter benefits to support teammates working from one of our hub locations.
• Home Office & Meals: Support for your home workspace plus meal benefits, with offerings tailored to both remote and hub based employees.
• Additional Perks: A variety of wellbeing benefits, including wellness memberships, virtual care, pet insurance discounts (where available), and global travel assistance.

Research shows that some groups hesitate to apply unless they meet every qualification. If you’re excited about this role but don’t check every box, we encourage you to apply. At Grow, we value diverse experiences, transferable skills, and the unique strengths each person brings.

Grow Therapy is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Compensation Range: $200K - $250K