Staff Product Manager (NPO Subscriptions)

GoFundMe; San Francisco (CA); Hybrid; USD 181,000 - 271,000; Full time

Job summary

Join a forward-thinking organization dedicated to making a positive impact in the world. As a Staff Product Manager, you will play a crucial role in shaping the subscription strategy for nonprofits, helping them maximize their potential on our platform. This position offers the opportunity to collaborate with talented teams across the organization, driving innovation and growth while ensuring a seamless user experience. With a commitment to diversity, equity, and inclusion, you will be part of a mission-driven team that values collaboration, creativity, and community engagement. If you're ready to make a difference, this is the role for you.

Benefits

Comprehensive healthcare benefits

Generous parental leave

Flexible time-off policies

Financial assistance for hybrid work

Mental health and wellness resources

Learning and development programs

Community engagement opportunities

Qualifications

• 4+ years of product management experience in SaaS or platform environments.
• Demonstrated success in pricing, packaging, or monetization strategy.

Responsibilities

• Own the NPO subscription packaging strategy and roadmap.
• Lead pricing & packaging definition with GTM and Finance teams.
• Design for conversion loops and drive instrumented workflows.

Skills

Product Management

Pricing Strategy

Growth Strategy

Cross-Functional Collaboration

Customer Lifecycle Design

Data Analysis

Education

Bachelor's Degree

Master's Degree (preferred)

Job description

Staff Product Manager (NPO Subscriptions)

Staff Product Manager (NPO Subscriptions)

Want to help us help others? We’re hiring!

GoFundMe is a global community of over 150 million people who come together every day with the common purpose of helping one another. Our mission is to help people help each other through our best in class technology. In 2022, GoFundMe joined together with Classy, a leading nonprofit fundraising software company that enables nonprofits to connect supporters with the causes they care about. Together, we have empowered people and organizations to raise more than $30 billion since 2010. Our vision is to become the most helpful place in the world.

Join us! We’re looking for a customer-obsessed, commercially savvy Staff Product Manager to own the NPO subscription packaging strategy designed to support a value-based journey for nonprofits using our platform. This is a high-impact, cross-functional role at the intersection of product, pricing, go-to-market (GTM), and data intelligence. You will build and scale the mechanics including how we design tiers, price functionality, build the product guidance and discovery framing and help nonprofits move up the value curve — all while protecting revenue and enabling both product-led and sales-led growth motions. You’ll work closely with Product, Design, Revenue Strategy, Sales, Marketing, and Data Science to drive outcomes that balance user experience with business growth.

Candidates considered for this role will be located in the San Francisco Bay Area and will be expected to go into the office 3 times per week.

The Job…

• Own the NPO subscription packaging strategy and roadmap, defining subscription tiers, feature gating, and upgrade paths across PLG, SLG, and PSLG motions.
• Lead pricing & packaging definition: Align with GTM and Finance teams to design a tiered subscription model that captures value without cannibalizing revenue.
• Define & track PQLs (Product-Qualified Leads): Partner with Data & Marketing to create trigger-based segmentation and lifecycle routing rules to Product, CX, Sales.
• Design for conversion loops: Shape the product experience to show value, nudge commitment, and create FOMO through growth mechanics
• Drive instrumented workflows: Identify key signals to route users intelligently (e.g., email flows, sales follow-up, or CX nudges).
• Align with Sales & Marketing: Create a shared GTM playbook for $0-to-paid flow, including objections handling, competitive differentiation, and performance tracking.
• Support experimentation: Define how we test and validate packaging and monetization changes without jeopardizing current ARR or bookings.
• Coordinate across teams: Influence without authority, lead stakeholder education, and be the cross-functional glue for PLG execution.
  
  

You…

• 4+ years of product management experience in SaaS or platform environments
• Growth experience in PLG , PSLG, SLG, and their layering
• Demonstrated success in pricing, packaging, or monetization strategy — especially subscription or freemium models.
• Strong grasp of conversion metrics, growth loops, and customer lifecycle design.
• Comfort navigating ambiguity and driving cross-functional alignment across Sales, CX, Marketing, and Data.
• Systems thinker with an eye for instrumentation and feedback loops.
• Excellent communicator and storyteller; able to turn complex tradeoffs into crisp narratives.
• Strong communicator with the ability to bring people together to define a common vision and plan for action, present to senior leadership and drive delivery tracks.
• Humility, willingness to listen, collaborate and iterate.
  
  

Why you’ll love it here...

• Make an Impact: Be part of a mission-driven organization making a positive difference in millions of lives every year.
• Innovative Environment: Work with a diverse, passionate, and talented team in a fast-paced, forward-thinking atmosphere.
• Collaborative Team: Join a fun and collaborative team that works hard and celebrates success together.
• Competitive Benefits: Enjoy competitive pay and comprehensive healthcare benefits.
• Holistic Support: Enjoy financial assistance for things like hybrid work, family planning, along with generous parental leave, flexible time-off policies, and mental health and wellness resources to support your overall well-being.
• Growth Opportunities: Participate in learning, development, and recognition programs to help you thrive and grow.
• Commitment to DEI: Contribute to diversity, equity, and inclusion through ongoing initiatives and employee resource groups.
• Community Engagement: Make a difference through our volunteering and Gives Back programs.
  
  

We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose. Be a part of something bigger with us!

GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences. We do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status.

The total annual salary for this full-time position is $181,000 - $271,000 + equity + benefits. As this is a hybrid position, the salary range was determined by role, level, and possible location across the US. Individual pay is determined by work location and additional factors including job-related skills, experience, and relevant education or training.

Your recruiter can share more about the specific salary range based on your location during the hiring process.

If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at [e-mail]

Global Data Privacy Notice For Job Candidates And Applicants

Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required.

Learn More About GoFundMe

We’re proud to partner with GoFundMe.org, an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.org’s activities and impact in their FY ‘24 annual report.

Our annual “Year in Help” report reflects our community’s impact in advancing our mission of helping people help each other.

For recent company news and announcements, visit our Newsroom.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Product Management

• Industries

  Technology, Information and Internet

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