Staff Product Manager - Customer Experience

Triumph Financial, Inc.; Dallas (TX); Hybrid; USD 140,000 - 190,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401k

Job summary

Triumph Financial, Inc. is seeking a Staff Product Manager to shape our product roadmap and drive high-impact initiatives in a fast-paced, collaborative setting.

You’ll mentor teams, work with engineers, designers, data, CX, and marketing, and apply AI judiciously to deliver scalable customer solutions. You’ll collaborate across functions to align with business goals, prioritize features by impact, and influence leadership to support strategic initiatives while staying ahead of market trends and

Qualifications

• 7+ years in product management, with at least 2 years in a senior, staff, lead, or principal-level role
• Proven track record of launching successful products in B2B/B2C environments
• Experience collaborating with engineers, designers, data, customer experience, and marketing teams
• Strong understanding of technical concepts and agile development processes
• Ability to mentor and lead teams and influence stakeholders at all levels
• Excellent communication, strategic thinking, and data-driven decision-making
• Familiarity with Jira, Asana, ClickUp, Google Sheets, Excel, and Figma

Responsibilities

• Lead and communicate the product vision and strategy in alignment with company objectives
• Manage the full product lifecycle from discovery to launch and iteration
• Collaborate with software engineers, designers, data, customer experience, and marketing teams to deliver high-quality products on time
• Analyze market trends, customer feedback, and product performance to guide decision-making
• Apply AI where it matters and drive bets from ideation through enablement
• Represent the voice and experiences of the customer(s)
• Prioritize product features and enhancements based on business impact and customer value
• Mentor and inspire the product team and elevate capabilities
• Influence executives to gain support for product initiatives
• Identify new product opportunities and stay ahead of emerging technologies

Skills

Leadership

Communication

Strategic thinking

Data-driven decision-making

Problem-solving

Collaboration

Agile development

Technical background

Education

Bachelor’s degree in Computer Science, Engineering, or Business

MBA or advanced degree a plus

Tools

Jira

Asana

ClickUp

Google Sheets

MS Excel

Figma

Job description

Join Triumph!

At Triumph, our vision is a world where freight transactions are accurate and seamless on the most modern and secure freight transaction network. That’s why we’re looking for passionate, innovative, solutions-oriented people to join our team. We thrive on providing exceptional customer service and we look for team members with an entrepreneurial spirit and a passion to build successful partnerships with our clients. Because at the end of the day our goal is to help our partners businesses run better.

Please note

Ideal candidate must be willing to be onsite Monday-Thursday at our beautiful Dallas headquarters, with option to WFH on Fridays.

Role Summary

We’re on the hunt for a dynamic and experienced Staff Product Manager to drive high-impact product initiatives and deliver solutions that scale. If you’re passionate about shaping the future of products that solve real customer problems and you thrive in a fast-paced, collaborative environment, this role is for you.

A Day in the Life

As a Staff Product Manager, you’ll be at the forefront of shaping our product roadmap. From collaborating with cross-functional teams to launching complex, customer-centric products, you’ll guide every step of the product lifecycle. Your ability to communicate product vision, align teams, and drive decision-making will ensure our products consistently meet and exceed business and customer goals.

What You’ll Be Doing

• Lead and communicate the product vision and strategy in alignment with company objectives.
• Manage the full product lifecycle from discovery to launch and iteration.
• Collaborate closely with software engineers, designers, data, customer experience, and marketing teams to deliver high-quality products on time.
• Analyze market trends, customer feedback, and product performance to guide decision-making.
• Apply AI where it matters, where intelligence creates improvements in your product area and drive those bets from initial ideation through enablement.
• Represent the voice and experiences of the customer(s).
• Prioritize product features and enhancements based on business impact and customer value.
• Mentor and inspire the product team, sharing best practices and helping elevate the team’s capabilities.
• Influence key stakeholders, including executives, to align and drive support for product initiatives.
• Identify new product opportunities and stay ahead of emerging technologies.

What Makes You a Great Fit

• Experience : 7+ years in product management, with at least 2 years in a senior, staff, lead, or principal-level role.
• Expertise : Proven track record of launching successful products in B2B/B2C environments.
• Collaboration : Comfortable working with cross-functional teams, including engineers, designers, and marketers.
• Technical Background : Strong understanding of technical concepts and agile development processes.
• Leadership : Able to mentor, lead teams, and influence stakeholders across all levels.
• Skills : Strong communication, strategic thinking, data-driven decision-making, and problem-solving abilities.
• Tools : Familiarity with Project Management Tools (Jira, Asana, ClickUp), Spreadsheets (Google Sheets, MS Excel), Design (Figma, etc), and other product management tools.
• Education : Bachelor’s degree in Computer Science, Engineering, Business, or a related field (MBA or advanced degree a plus).

Work Environment

The work environment characteristics described here may be encountered while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Moderate noise (i.e. business office with computers, phone, and printers, light traffic).
• Ability to work in a confined area.
• Ability to sit at a computer terminal for an extended period of time. Occasional stooping or kneeling may be necessary.
• While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear and use hands and fingers to operate a computer keyboard and telephone.
• Specific vision abilities are required by this job due to computer work.
• Light to moderate lifting is required.
• Regular, predictable attendance is required.

We offer Medical, Dental, Vision, Paid Time Off, 401k and much more.