Staff Product Manager - Customer Experience

Triumph; Dallas (TX); Hybrid; USD 130,000 - 185,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401k plan

Job summary

Triumph in Dallas is seeking a Staff Product Manager to drive high-impact initiatives and scale customer solutions. You will shape the product roadmap, lead cross-functional teams, and own the end-to-end lifecycle from discovery to launch.

This role requires 7+ years in product management, including 2+ years in senior levels, a CS/Engineering/Business degree (MBA a plus), and strong communication. Onsite Monday-Thursday at our Dallas HQ with Fridays work-from-home option.

Qualifications

• 7+ years in product management with 2+ years in senior/lead roles.
• A bachelor's degree in CS, Engineering, or Business; MBA a plus.
• Proven track record launching products in B2B/B2C environments.
• Strong communication, leadership, and collaboration skills.
• Experience with Agile development and modern product tools.

Responsibilities

• Lead and communicate the product vision and strategy aligned with company goals.
• Manage the full product lifecycle from discovery to launch and iteration.
• Collaborate with engineers, designers, data, CX, and marketing to deliver quality products.
• Analyze market trends, user feedback, and product performance to guide decisions.
• Mentor and inspire the product team to elevate capability and impact.

Skills

Product management

Cross-functional collaboration

Leadership

Strategic thinking

Data-driven decision making

Communication

Education

Bachelor's degree in CS/Engineering/Business

MBA or advanced degree (plus)

Tools

Jira

Asana

ClickUp

Google Sheets

MS Excel

Figma

Job description

Join Triumph!

At Triumph, our vision is a world where freight transactions are accurate and seamless on the most modern and secure freight transaction network. That's why we're looking for passionate, innovative, solutions-oriented people to join our team. We thrive on providing exceptional customer service and we look for team members with an entrepreneurial spirit and a passion to build successful partnerships with our clients. Because at the end of the day our goal is to help our partners businesses run better.

Ideal candidate must be willing to be onsite Monday-Thursday at our beautiful Dallas headquarters, with option to WFH on Fridays.

Role Summary

We're on the hunt for a dynamic and experienced Staff Product Manager to drive high-impact product initiatives and deliver solutions that scale. If you're passionate about shaping the future of products that solve real customer problems and you thrive in a fast-paced, collaborative environment, this role is for you.

A Day in the Life

As a Staff Product Manager, you'll be at the forefront of shaping our product roadmap. From collaborating with cross-functional teams to launching complex, customer-centric products, you'll guide every step of the product lifecycle. Your ability to communicate product vision, align teams, and drive decision-making will ensure our products consistently meet and exceed business and customer goals.

What You'll Be Doing

• Lead and communicate the product vision and strategy in alignment with company objectives.
• Manage the full product lifecycle from discovery to launch and iteration.
• Collaborate closely with software engineers, designers, data, customer experience, and marketing teams to deliver high-quality products on time.
• Analyze market trends, customer feedback, and product performance to guide decision-making.
• Apply AI where it matters, where intelligence creates improvements in your product area and drive those bets from initial ideation through enablement.
• Represent the voice and experiences of the customer(s).
• Prioritize product features and enhancements based on business impact and customer value.
• Mentor and inspire the product team, sharing best practices and helping elevate the team's capabilities.
• Influence key stakeholders, including executives, to align and drive support for product initiatives.
• Identify new product opportunities and stay ahead of emerging technologies.

What Makes You a Great Fit

• Experience: 7+ years in product management, with at least 2 years in a senior, staff, lead, or principal-level role.
• Expertise: Proven track record of launching successful products in B2B/B2C environments.
• Collaboration: Comfortable working with cross-functional teams, including engineers, designers, and marketers.
• Technical Background: Strong understanding of technical concepts and agile development processes.
• Leadership: Able to mentor, lead teams, and influence stakeholders across all levels.
• Skills: Strong communication, strategic thinking, data-driven decision-making, and problem-solving abilities.
• Tools: Familiarity with Project Management Tools (Jira, Asana, ClickUp), Spreadsheets (Google Sheets, MS Excel), Design (Figma, etc), and other product management tools.
• Education: Bachelor's degree in Computer Science, Engineering, Business, or a related field (MBA or advanced degree a plus).

Work Environment

• Moderate noise (i.e. business office with computers, phone, and printers, light traffic).
• Ability to work in a confined area.
• Ability to sit at a computer terminal for an extended period of time. Occasional stooping or kneeling may be necessary.
• While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear and use hands and fingers to operate a computer keyboard and telephone.
• Specific vision abilities are required by this job due to computer work.
• Light to moderate lifting is required.
• Regular, predictable attendance is required.

Benefits

• We offer Medical, Dental, Vision, Paid Time Off, 401k and much more.