Program Manager I, Product Ops

myGwork - LGBTQ+ Business Community; Redwood City (CA); On-site; USD 95,000 - 118,500; Full time

Benefits offered by this job

Equity opportunities

Comprehensive benefits

Diversity and inclusion initiatives

Job summary

A leading tech company in Redwood City is hiring for a Product Operations Manager. This role involves optimizing product processes, collaborating across teams, and driving strategy with an AI focus. The ideal candidate has at least 2 years of relevant experience and a knack for simplifying complex issues. Join an inclusive environment that promotes diversity and innovation.

Qualifications

• Experience with product adoption and design methodologies is a plus.
• Ability to advocate for alternative approaches leading to team innovation.
• Experience in leveraging AI to support decision making.

Responsibilities

• Streamline processes and manage product reporting.
• Track success metrics and portfolio performance.
• Develop documentation and operational playbooks.
• Drive project coordination across stakeholders.
• Manage and optimize tools to support Product Managers.
• Drive accountability for operational best practices.

Skills

2+ years related experience as a program, project, product, or operations manager

Simplifying complex problems

High technology curiosity

Skilled collaboration

Effective communication

Big-picture thinking

Education

Bachelor’s degree

Tools

Agile methodologies

SaaS

Job description

1 day ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

WHAT IS BOX? Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. By joining Box, you will have the unique opportunity to continue driving our platform forward. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia.

WHY BOX NEEDS YOU The Product Operations team at Box enables our Product teams to build and deliver best-in-class products that delight our customers, and to do so in a way that is efficient, effective and scalable. This is achieved through guiding strategy and execution across a number of product teams and partners, including Design, Engineering, Marketing and Go To Market. Ensure that Box is AI first in driving greater Value, quality and velocity.

What You'll Do

• Make the product team more efficient by streamlining processes, standardizing planning, putting together onboarding training programs, and managing product reporting statuses to enable visibility across partners
• Track and regularly report on success metrics to measure portfolio performance and effectiveness in meeting goals and delivering results
• Help develop documentation, operational playbooks and best practices to implement product strategy
• Help drive projects and coordinate across stakeholders as needed to ensure the right resourcing, execution and communications are in place to deliver results
• Manage and optimize the product tools stack, including emerging AI tools, to support Product Managers in getting their best work done
• Partner with Product/Engineering and cross-functional leaders to drive decision making and deliver on initiatives
• Drive accountability and adherence to key processes and operational best practices
• Establish robust feedback loops across product, engineering and customers/customer facing teams

Who You Are

We are an AI-first company. This means you approach your work with a growth mindset and find ways to leverage AI to help make faster, smarter decisions that will 10X your impact at Box.

Required skills:

• 2+ years related experience as a program, project, product, or operations manager within a technology organization (or similar) with Bachelor’s degree
• Able to simplify complex problems, remove obstacles, drive organization-wide impact, and advocate for alternative approaches that lead to team innovation
• High technology curiosity, keen to understand and apply new tools, especially AI, to help teams do their best work
• A skilled collaborator that has experience building effective partnerships across the team and multiple functions to execute programs effectively
• Able to communicate problems and their impact, and make the best decisions for the product development organization, favoring progress over process
• A well-balanced combination of big-picture thinking, ability to thrive in ambiguity, exceptional problem solving skills and patience to teach others and uphold a high bar

Preferred Skills:

• Experience with Agile methodologies in a SaaS environment a plus
• Experience with product adoption and design methodologies a plus

Equal Opportunity

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation. Box strives to respect the dignity and independence of people with disabilities and is committed to giving them the same opportunity to succeed as all other employees. Inclusiveness is core to our culture at Box, and we strive to ensure you get the most from your interview experience.

Box makes reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please complete this form. Reasonable accommodations may include scheduling adjustments, document dictation and beyond.

Notice to applicants in Los Angeles and San Francisco: Box will consider qualified applicants with criminal histories in a manner consistent with local ordinances. The Fair Chance Ordinances are provided here.

For details on how we protect your information when you apply, please see our Personnel Privacy Notice. If you are a California-resident, please read our California Applicant & Candidate Privacy Notice here.

Box is committed to fair and equitable compensation practices. Actual base salary is dependent upon factors such as knowledge, skill level, experience, and location. This role is eligible for equity and benefits. Pay range: United States Pay Range $95,000—$118,500 USD.