Staff Product Manager (Bare Metal)

Crusoe Energy Systems; Sunnyvale (CA); On-site; USD 180,000 - 260,000; Full time

Benefits offered by this job

Health benefits

Paid time off

401(k) match

Mental wellness

Job summary

Crusoe Energy Systems is seeking a Staff Product Manager for Bare Metal. You will own the strategy and outcomes for a brand-new initiative delivering direct GPU/CPU access to AI-native workloads, bridging hardware and software with a focus on provisioning, observability, and customer self-service.

You’ll collaborate across engineering, infra-ops, and sales to convert customer feedback into roadmap priorities, while working with senior leadership to navigate ambiguity and define the problem space.

Qualifications

• 10+ years in cloud and computing technology including 4+ years in product management for infrastructure/platforms
• Experience leading cross-functional initiatives through ambiguity and driving long-term vision

Responsibilities

• Own the bare metal strategy and outcomes for Crusoe's new initiative
• Define end-to-end customer experience, including escalation workflows in partnership with Operations and Support
• Drive vision for bare metal compute, provisioning systems, and lifecycle management
• Align hardware and software layers to deliver a differentiated bare metal experience
• Represent the portfolio to executives and partners with clear business context

Skills

Infrastructure leadership

Communication mastery

Strategic decision making

Deep compute & operational expertise

Hardware depth

AI/ML domain knowledge

Tools

IPMI/BMC protocols

Infrastructure automation tools

Bare metal provisioning frameworks

Job description

• As the Staff Product Manager for Bare Metal, you’ll own the strategy and outcomes for a brand-new initiative at Crusoe: our bare metal offering, giving AI-native companies direct GPU and CPU access to power the world’s most demanding training and inference workloads
• This is a role at the intersection of hardware and software, spanning compute, networking, observability, and management
• You will be defining the problem space as much as solving it
• You should be genuinely comfortable operating in ambiguity, though you won’t be doing it alone: you’ll have support from senior leadership to help clean up open questions as the initiative takes shape
• This role blends Product Management, Solutions Architecture and Process Design
• You will need technical depth spanning across the hardware, firmware and operating system layers (eg BMC — Baseboard Management Controller, secure boot) as well as the process rigor to design how the product behaves operationally
• Roadmap Ownership: Drive the vision for bare metal compute, encompassing GPU/CPU offerings, rapid provisioning systems, and full lifecycle management
• Process & Operational Design: Define the end-to-end customer experience when something goes wrong — the ticketing workflow, escalation paths, and process behind it — in close partnership with Infrastructure Operations and Customer Support
• Outcome Management: Ensure tight alignment between hardware and software layers to deliver a differentiated bare metal experience
• Cross-Functional Leadership: Lead initiatives across engineering and infra-ops to deliver provisioning, enhanced observability, and customer self-service capabilities
• Customer & Market Synthesis: Partner with Sales and GTM teams to transform customer feedback into roadmap priorities, ensuring deep product-market fit
• Executive Representation: Represent the bare metal strategy to partners and internal executives, framing technical infrastructure decisions within a clear business context and treating this portfolio like a business you’re accountable for

Benefits

• Health & wellbeing: Comprehensive health benefits designed to support your overall wellness
• Time away: Paid time off for vacations, family bonding, and unexpected needs
• 401(k) match: Build your financial future with our 401(k) matching program
• Mental wellness: Resources and support for your emotional wellbeing and navigating life’s challenges

• Process Orientation: A demonstrated ability to design and formalize operational processes (support workflows, ticketing, incident handling) for a technical product
• Communication Mastery: The ability to articulate deep technical complexity to executive audiences and translate business goals into clear product direction
• Infrastructure Leadership: 10+ years of experience in cloud and computing technology, including 4+ years in product management focused on infrastructure or platform products, with a track record of leading complex, cross-functional initiatives through ambiguity
• Strategic Decision Making: Proven ability to navigate ambiguous, ill-defined problem spaces and drive long-term vision while balancing technical constraints and business outcomes
• Deep Compute & Operational Expertise: Comprehensive knowledge of server hardware, bare metal provisioning, distributed systems, networking, and large-scale fleet operations
• Hardware Depth: Direct experience at the hardware and firmware level, you don’t need to be an engineer, but you need to have worked at that layer
• AI/ML Domain Knowledge: An understanding of GPU-based AI workloads and their specific demands on compute and network infrastructure
• Technical Tooling: Familiarity with IPMI/BMC protocols, infrastructure automation tools, or bare metal provisioning frameworks
• Hyperscale/Cloud Operations: Experience with large-scale GPU/CPU AI infrastructure platforms or clouds