Staff Product Manager

Flip; Los Angeles (CA); On-site; USD 150,000 - 265,000; Full time

Benefits offered by this job

Equity

Healthcare

Unlimited vacation

Job summary

Flip is hiring a Product Manager in the United States to own defined areas of the product end to end, shaping solutions and driving execution across voice experiences, automation, and real-world product behavior. You will report to the Product Lead and decide what gets built and why.

You’ll work on automating complex customer calls, designing AI behavior in multi-turn conversations, and improving retention and customer experience through automation.

Responsibilities

• Own one or more core product features with measurable outcomes that affect real customer usage.
• Collaborate with Customer Success, Engineering, Sales, and Marketing to ensure strong product adoption and clarity of value.

Job description

Who Is Flip?

There are 3 runaway categories in B2B AI — coding, legal, and customer support. We're at the center of the third, with a one-of-one market position and hundreds of diehard fan clients, from Under Armour to Tory Burch to some of the largest healthcare institutions in the country.

The market is dividing into two camps: generic tooling-and-FDE players building custom agents from scratch, and industry-specific solutions winning on client love due to speed of ROI. We're firmly the latter. Retail and healthcare alone represent $5B+ TAMs each, and we're still early.

We built the company on a simple idea: the best way to grow is to have a reference list as long as your customer list. We're a team of 100+ now, with offices in NYC, LA, and the UK. Many people here will tell you it's the best place they've worked and the hardest they've worked. Both are true.

What You’ll Do

Own defined areas of Flip’s product end to end, including defining product direction, shaping solutions, and driving execution across core voice experiences, automation capabilities, and real-world product behavior. Reporting to the Product Lead, you set direction and ensure execution within your scope, defining and deciding what gets built, what doesn’t, and why.

You’ll work on problems like:

• Automating complex customer calls (subscriptions, billing, healthcare workflows)
• Designing AI behavior in ambiguous, multi-turn conversations
• Improving retention, resolution rates, and customer experience through automation
• Building systems that combine voice, AI, APIs, and real-time decisioning

This role sits at the intersection of:

• product
• AI systems
• business outcomes

Core Day-to-Day

• You care about the customers’ customers and understand their needs along their consumer journey
• Own the success of one or more core product features, focusing on measurable outcomes and real-world impact - not just outputs, timelines, or feature delivery
• Collaborate with Customer Success, Engineering, Sales, and Marketing to ensure strong product adoption, clarity of value, and real customer impact.
• Comfortable meeting with our customers (Retail or Healthcare companies), and are confident in showcasing to them how we can increase their phone automation over time
• A copilot to Engineering when it comes to setting priorities, making detailed specs, helping with QA, as each additional call automated is an additional dollar in revenue
• Know why each new feature is impactful and important and can align with Marketing on getting it to the right customers
• Set a high bar for execution, usability, and coherence across the vertical portal
• Excited to continue delivering our WEEKLY product releases (https://flipcx.com/product-releases/)

Who You Are, As A PM

• You’ve built products where success depended on getting the system behavior right — not just shipping features
• You think in terms of outcomes (revenue, retention, efficiency) - not just features
• You’re comfortable working on products that combine software, data, and AI behavior
• You have strong intuition for systems, APIs, and product constraints (latency, reliability, scale)
• You’ve worked on or closely with AI, automation, or complex workflow products
• You can design experiences for high-stakes user actions (payments, cancellations, order by phone, scheduling)
• You are highly data-driven and define success through clear, measurable metrics
• You are known for thinking through edge cases, failure modes, and real-world usage
• You thrive in fast-paced environments where you define the problem before solving it
• Eager and willing to support your teammates - just like they will with you!

More About Us

• We're international, spanning the US, UK, and Canada
• We’ve raised +$30M to date including our recent $20M Series A - backed by Ridge, Next Coast, ScOp, Bullpen Capital, Data Point and Forum Ventures, as well as founders & executives from Amazon Alexa, Ada, Attentive, and Simon Data
• Comprehensive healthcare and unlimited vacation, including a mandatory half week for everyone over July 4, and a full week off at the end of the year
• In office 5 days/week

Final compensation may vary based on location, experience, and qualifications. This role is also eligible for equity, in accordance with company policy, and subject to board approval.

$150,000 - $265,000 USD

Our customers span the globe, and so do our offices. Flip is committed to providing equal employment opportunities for all employees, applicants, and covered individuals regardless of protected characteristics. We want our company to be as diverse and inclusive as our customers.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Flip’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military