Staff Product Manager

Flip; New York (NY); On-site; USD 160,000 - 210,000; Full time

Benefits offered by this job

Office in NYC / LA

Onsite work in Brooklyn or Marina Del 

Weekly product releases

Job summary

Flip is building AI-powered customer support with enterprise focus and a strong ROI focus. You will own complex product areas end to end, collaborate directly with executives and frontline teams, and prototype using SQL, APIs, and AI tools before handing off to engineering.

The role demands leading and scaling a PM/PO team and driving weekly product releases. You will work onsite at Brooklyn, NY or Marina Del Rey, CA, collaborating across a 100+ person team with offices in NYC, LA, and the UK.

Qualifications

• 8+ years in product management, forward deployed engineering, or related roles.
• Experience leading enterprise product teams with cross-functional collaboration.
• Strong ability to translate client problems into measurable outcomes.

Responsibilities

• Own one or more complex product areas end to end from problem to outcome.
• Work with enterprise clients, from executives to frontline agents, to surface real workflows.
• Prototype with SQL, APIs, and notebooks before engineering productization.
• Lead and grow PMs and Product Owners, refining decision processes and builder mindset.

Skills

Product leadership

Enterprise product

SQL

APIs

Team building

Tools

SQL

APIs

Notebooks

Job description

LOCATION: Brooklyn, NY OR Marina Del Rey, CA (Onsite Monday - Friday)

Who Is Flip?

There are 3 runaway categories in B2B AI — coding, legal, and customer support. We're at the center of the third, with a one-of-one market position and hundreds of diehard fan clients, from Under Armour to Tory Burch to some of the largest healthcare institutions in the country.

The market is dividing into two camps: generic tooling-and-FDE players building custom agents from scratch, and industry-specific solutions winning on client love due to speed of ROI. We're firmly the latter. Retail and healthcare alone represent $5B+ TAMs each, and we're still early.

We built the company on a simple idea: the best way to grow is to have a reference list as long as your customer list. We're a team of 100+ now, with offices in NYC, LA, and the UK. Many people here will tell you it's the best place they've worked and the hardest they've worked. Both are true.

What You’ll Do

You’ll work on problems like:

• Automating complex customer calls (subscriptions, billing, healthcare workflows)
• Designing AI agent behavior in ambiguous, multi-turn conversations
• Building systems that combine voice, AI, APIs, integrations, and real time decisioning
• Moving client outcomes: automation rate, resolution rate, revenue collected, retention, and ROI

Day-to-Day

• Own one or more of Flip’s most complex product areas end to end, from the client problem through measurable outcome
• Work directly with enterprise clients, from executives to frontline agents; watch real workflows, find the underlying problem, and push back when the requested solution isn’t the right one
• Get your own answers: write SQL, call APIs directly, and use scripts, notebooks, and AI coding tools to prototype before asking engineering to productize
• Run tight loops of problem → prototype → client feedback → production, measured in days, not weeks
• Partner with engineers as a technical peer on architecture, integrations, evals, failure modes, latency, and reliability; debug in production alongside them
• Ship as part of our WEEKLY product releases https://flipcx.com/product-releases/
• Turn one-off client solutions into scalable product used across hundreds of brands
• Build and lead a team: hire, manage, and develop PMs and Product Owners, sharpen how we make decisions, and model the builder mentality

Who You Are

• 8+ years of experience in product, forward deployed engineering, solutions engineering, or as a technical founder,