Staff Product Designer, Fintech Risk Experience

Intuit; Mountain View (CA); On-site; USD 189,000 - 255,000; Full time

Job summary

Intuit in Mountain View is seeking a senior Product Designer for Risk experiences, shaping AI-powered customer journeys from discovery to launch. You will design unified engagement frameworks for risk-related interactions, partner with product, engineering, data, and research, and mentor teammates to raise craft and impact.

You will craft intuitive, transparent, and trustworthy experiences for owners, accountants, and mid-market customers, while aligning with Intuit's design system and analytics

Qualifications

• Design craft and end-to-end execution: you lead product design from discovery through launch, delivering high-fidelity UI with a strong point of view on quality and trust.
• Platform mindset and systems thinking: design across surfaces and journeys, align goals with product teams, and scale patterns across teams.
• Evidence-driven decision making: define success criteria and use research and data to guide decisions.
• Cross-functional partnership and judgment: collaborate with product and engineering to balance constraints and deliver impact.
• Storytelling and communication: clearly articulate considerations to partners and stakeholders.

Responsibilities

• Lead end-to-end design for customer-facing Risk initiatives, from discovery through launch.
• Own the strategy for a unified customer engagement and communications framework.
• Design AI-powered features to be intuitive, transparent, and trustworthy for diverse users.
• Design for owners, accountants, and mid-market customers.
• Use research and product data to inform design decisions and set success criteria.
• Partner with product, engineering, data, and research to frame problems and drive decisions.
• Drive coherence across journeys by aligning with Intuit's design system.
• Mentor other designers through feedback and craft leadership.

Skills

Design craft

Platform mindset

Evidence-driven

Cross-functional

Storytelling

Job description

Overview

Intuit's Fintech team is improving the experiences that reduce churn, increase self-service and automation, and shape how customers navigate risk decisions.

Intuit's Fintech team is improving the experiences that reduce churn, increase self-service and automation, and shape how customers navigate risk decisions. You will be responsible for the strategy and execution for Risk-related journeys, including customer communications, the early-tenure customer journey, the accountant experience, and customer case resolution flows. You'll help design a coherent experience across multiple teams and services and connect the customer-facing work with the agent-facing side of Risk through close collaboration with design partners. At Intuit, we're intentionally building AI into how we design, prototype, and ship — and we're committed to equipping our teams to work at the forefront of it. We look for designers who are excited to bring AI into their workflow — using it to move faster, explore further, and save their energy for the decisions that only human judgment and creativity can make. We're looking for designers who are curious, eager to experiment, and excited to continually evolve how they work.

Responsibilities

• Lead end-to-end design for customer-facing Risk initiatives, from discovery through launch.
• Own the strategy for a unified customer engagement and communications framework.
• Design experiences that make AI-powered features intuitive, transparent, and trustworthy for a diverse range of users
• Design for multiple personas: owners, accountants, and mid-market customers.
• Use customer research and product data to inform design decisions and set clear success criteria.
• Partner with product management, engineering, data, and research to frame problems, define success, and drive decisions.
• Drive coherence across journeys by identifying pattern opportunities and aligning with Intuit's design system, keeping experiences cohesive.
• Strengthen how the team works through better planning inputs, critique quality, documentation, and shared standards.
• Mentor other designers through feedback, pairing, and craft leadership within projects.

Qualifications

What you'll bring to the table

• Design craft and end-to-end execution: You lead product design work from discovery through launch, producing strong interaction design, clear flows, and high-fidelity UI with a thoughtful point of view on quality, usability, and customer trust.
• Platform mindset and systems thinking: You design across surfaces and journeys, hold multiple personas in mind, and identify patterns that scale. You build trust-based partnerships with product teams, align early on goals and decision-making, and co-create solutions teams can adopt with minimal friction.
• Evidence-driven decision making: You define success criteria and use research and product data as practical tools, not decoration. You spot when evidence is missing and help drive the right research or measurement plan.
• Cross-functional partnership and judgment: You work closely with product and engineering to understand constraints and tradeoffs, advocate for quality from concept through implementation, and make thoughtful decisions across customer needs, business goals, and compliance considerations.
• Storytelling and communication: You communicate clearly with both partners and executive stakeholders, and you bring people along rather than working in a vacuum.

Experience and expertise

• 8+ years of product design experience with a portfolio showing end-to-end ownership and shipped impact.
• Strong interaction design and prototyping skills, with the ability to communicate design rationale and tradeoffs.
• Demonstrated ability to integrate AI tools into your design workflow to improve quality, speed, or exploration
• Demonstrated ability to work cross-functionally and drive alignment through ambiguity.
• Comfort working with data and using it to inform design strategy and decisions.

Nice to have

• Fintech, banking, or risk domain experience.
• Experience with policy explainability, compliance-heavy design, or customer communication frameworks.
• Familiarity with mature design systems.

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.

The Expected Base Pay Range For This Position Is

Mountain View $188,500 - $255,000