Staff Operations Specialist

SiSTEM; Houston (TX); Remote; USD 60,000 - 80,000; Full time

Job summary

SiSTEM is seeking a Staff Operations Specialist (Freelance or Intern) to lead onboarding and training for their support team. This remote role focuses on ensuring high-quality support for learning partners, managing logistics, and maintaining effective communication. Ideal for those with an organizational background or interest in the education sector, this position offers flexible hours and a competitive monthly pay.

Qualifications

• Excellent organizational and time management skills are essential.
• Strong written and verbal communication skills are a must.
• Proactive and detail-oriented with the ability to manage multiple tasks.

Responsibilities

• Coordinate onboarding and training for tutors and mentors.
• Maintain active rosters of qualified support staff.
• Monitor performance and address issues as required.

Skills

Strong organizational skills

Time management skills

Written communication

Verbal communication

Detail-oriented

Proactive follow-up

Project management tools

Education

Background or interest in education or edtech

Tools

Google Workspace

Hubspot

Calendly

Job description

Staff Operations Specialist (Freelance or Intern)

Pay: Up to $1000/month | Hours: 8–12 hrs/week

• Location: Remote
• Start Date: July 1, 2025 to September 30, 2025

What You’ll Do:
As our Staff Operations Specialist, you’ll lead the onboarding, training, and day-to-day coordination of our entire support team which includes tutors, mentors, bootcamp instructors, and roadmap coaches. Your job is to ensure every SiSTEM learning partner is set up for success and delivering high-quality support.

Key Responsibilities:

• Coordinate onboarding and training for tutors, mentors, coaches, and instructors.
• Maintain active rosters of qualified support staff.
• Match students with appropriate team members based on needs and availability.
• Monitor performance, review feedback, and flag concerns for follow-up.
• Support scheduling, communication, and accountability across roles.
  
  

Daily Expectations:

• Respond to internal team and staff inquiries within 24 hours.
• Confirm upcoming sessions and assignments.
• Review tutor/coach reports and feedback forms.
• Proactively follow up on missed tasks, red flags, or training gaps.

Skills We’re Looking For:

• Strong organizational and time management skills.
• Excellent written and verbal communication.
• Detail-oriented and proactive with follow-up.
• Ability to juggle multiple workflows and people at once.
• Comfort using project management, email and communication tools (e.g., Google Workspace, Hubspot, Calendly)
• Background or interest in education, edtech, people operations, or learning experience design.

Ideal For:
A proactive VA, education/edtech student, or early-career coordinator who thrives on keeping people and systems running smoothly. If you're a natural people manager who enjoys data analysis, process and impact, this is your role.