Staff Manager

New Mexico Department of Health; Albuquerque (NM); On-site; USD 42,000 - 60,000; Full time

Job summary

New Mexico Department of Health in Albuquerque is seeking an experienced Milieu Department supervisor to oversee the Milieu Manager, Milieu Supervisors, Milieu staff, scheduling, and Recreation staff to ensure safe, organized operations within a secure adolescent treatment facility.

The role requires supervising and training employees, conducting monthly supervisions, and ensuring supplies, coverage, and knowledge to complete assignments while identifying hazards and employing de-escalation

Qualifications

• Associate degree in a related field and three years of relevant experience are required.
• Experience with public assistance programs or healthcare settings is preferred.
• Substitution of education with additional experience may total five years.

Responsibilities

• Oversee scheduling, recreation, and milieu departments to ensure safe, organized operations.
• Supervise personnel and train staff on current processes and safety.
• Conduct monthly supervisions to update staff on procedures.
• Ensure availability of supplies and adequate coverage to complete assignments.
• Identify hazards and apply de-escalation techniques to support resident well-being.
• Promote engagement in programming and maintain regulatory compliance.

Skills

Supervision

Scheduling management

De-escalation techniques

Training staff

Policy knowledge

Education

Associate degree in Business Administration

Three years of experience in public assistance programs/healthcare settings

Five years total (education/experience substitution)

Tools

KRONOS timekeeping

Job description

This posting will be used for ongoing recruitment and may close at any time. Applicant lists may be screened more than once.

Why does the job exist?

The purpose of this position is oversight and management of the Milieu Department, primarily with the Milieu Manager, Milieu Supervisors, Milieu staff, scheduling, and Recreation Department staff.

How does it get done?

Supervise personnel under your authority with the goal of developing and maintaining an effectively organized and operating workforce capable of meeting the mission and goals of the facility. Manage all functions within the scheduling, recreation, and milieu departments to include but not limited to ensuring the safety of the residents, staff, visitors. Train employees on various tasks related to their roles. Conduct monthly supervisions to keep staff up to date on the current processes for completing their assignments. Ensure completion of assignments by making certain all supplies are available, adequate coverage, and knowledge. Identify work hazards, and prompt response to perform deescalation techniques with residents to regain emotional well-being and reengage in programming.

Who are the customers?

Our facility is a secure facility which serves the needs of adolescent males age 13-17 with a history

of violence and aggression.

Ideal Candidate

• Creating and maintaining a 24-hour facility schedule;
• Have experience with a time keeping management system, such as KRONOS;
• Working in a residential treatment facility and or trauma-informed care environments;

Associate degree in Business Administration, Healthcare Administration, Statistics, Finance, or a related field and three (3) years of experience with a public assistance program, medical, healthcare, educational, or state facility working with policies and procedures, conducting analysis/research, providing or requesting information from the general public, working with communities, working on health or social service related matters, social work/case management, behavioral health, and/or health care. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling five (5) years may substitute for the required education and experience.

Employment Requirements

Must possess and maintain a valid Driver's License. Pre-employment background investigation is required and is conditional pending results.

Working Conditions

Work is performed in an adolescent treatment center, with exposure to mentally and/or behaviorally challenged residents, who may exhibit unpredictable behaviors. This position may work in an office setting using related office equipment, with exposure to Visual Video Display Terminal and extensive personal computer and phone usage. Pushing, pulling, lifting and/or carrying.

Bargaining Unit Position

This position is not covered by a collective bargaining agreement.