Staff Machine Learning Engineer

ServiceNow; Santa Clara (CA); Hybrid; USD 176,000 - 308,000; Full time

Benefits offered by this job

Health plans

401(k) Plan with company match

ESPP

Matching donations

Flexible time away plan

Family leave programs

Job summary

ServiceNow’s Advanced Technology Group seeks engineers to build AI/ML solutions that transform enterprise user experiences and workflow efficiency. You will collaborate with researchers, engineers, and product managers to deliver scalable AI-powered work experiences for 5k+ enterprise customers globally.

You will contribute across design, implementation, testing, and delivery, working with cutting-edge algorithms in a fast-growing platform.

Qualifications

• Expertise in Java or Python, OOP, Design Patterns, time and space-efficient algorithms.
• Experience building new products that leverage challenging high-performance algorithms.
• Expertise in coding efficient, object-oriented, modularized and quality software.
• Knowledge of core AI/ML techniques and algorithms.
• Knowledge of unit testing, profiling, and code tuning.

Responsibilities

• Build the best cloud-based AI/ML solutions to power intelligent enterprise services.
• Collaborate daily with a team of developers, product managers and quality engineers to produce high-quality software.
• Own your code from design, implementation, testing and delivery to users.

Skills

Java

Python

OOP

Design Patterns

Algorithms

Job description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500 work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

What you get to do in this role:

The Advanced Technology Group (ATG) at ServiceNow is a customer-focused innovation group building intelligent softwareandsmartuser experiencesusing existing and latest advancedtechnologies to enable end-to-end, industry-leading work experiences for customers.We are a group of researchers, applied scientists, engineers, and product managers with a dual mission.We build and evolve the AI platform, and partner with teams to build products and end-to-end AI-powered work experiences.In equal measure, we lay the foundations, research, experiment, and de-risk AI technologies that unlock new work experiences in the future.

You will play a major part in building AI and Machine Learning (ML) solutions that transform the user experience and workflow efficiency of enterprise services. Traditional analytical tools tend to require a technically knowledgeable user to produce even simple results. We are taking a completely fresh approach with the expectation that anyuser, regardless of technical knowledge, can use the AI/ML solutions we develop to operate the services in the enterprise setting in a thoughtful and scalable manner.We are just getting started with our early-adopter customers and we need your help in building and making available an amazing range of solutions to our 5k+ enterprise customers around the world.

• Build the best cloud-based AI/ML solutions to power intelligent enterprise services
• Collaborate daily with a team of like-minded developers, product managers and quality engineersto produce quality software
• Work with product owners to understand detailed requirements and own your code from design, implementation, testing and delivery of high-quality solutions to our users

Qualifications

To be successful in this role you have:

• Expertise in Java or Python,OOP, Design Patterns, time and space-efficient algorithms
• Experience building new products that leverage challenging high-performance algorithms
• Expertise in coding efficient, object-oriented, modularized and quality software
• Knowledge of core AI/ML techniques and algorithms
• Knowledge of unit testing, profiling, and code tuning

For positions in this location, we offer a base pay of $176,100 - $308,200, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [e-mail] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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