Staff Knowledge PM: AI-Ready Enterprise KM

ServiceNow

Orlando (FL)

On-site

USD 180,000 - 240,000

Full time

14 days+

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Job summary

ServiceNow is seeking a Staff Technical Product Manager to own the Knowledge Management product strategy for enterprise knowledge powered by AI. You will partner with AI/ML and platform teams to define requirements, governance, and lifecycle tooling that elevate article quality and AI readiness.

You will serve as internal customer zero for Knowledge Center capabilities, translating production experience into customer-facing narratives and defining adoption, quality, and AI performance metrics

Qualifications

7+ years of Technical Product Management experience, with ownership of knowledge management or enterprise self-service products at scale.
Demonstrated fluency in AI and experience using AI in requirements, data review, and workflow automation.
Delivered at least one AI-powered product or AI-consuming capability with measurable outcomes.
Strong ability to translate product strategy into actionable requirements and acceptance criteria.

Responsibilities

Own the technical product vision and roadmap for the enterprise Knowledge Management product.
Define, prioritize, and refine requirements; write epics and stories with clear acceptance criteria.
Lead governance, lifecycle tooling, and AI-readiness initiatives across knowledge domains.
Partner with IT Services Management and Search/Convo teams to align knowledge quality with AI confidence.
Serve as internal customer zero for Knowledge Center and Now Assist capabilities; surface issues and provide product feedback.