Staff IT Product Owner

EchoStar; Englewood (CO); On-site; USD 96,000 - 138,000; Full time

Benefits offered by this job

Health perks

401(k) match

Employee stock plan

Flexible time away

Job summary

EchoStar is seeking a seasoned Product Leader to own the Agentic AI platform, driving vision and backlog with executives and engineering teams. You will guide cross-functional efforts to deliver AI-enabled CX improvements and maintain strong alignment with business goals.

The role requires deep expertise in AI product management, Jira workflows, and Agile practices, with a focus on scalable, compliant AI tooling for customer support workflows.

Qualifications

• 10+ years in Product Management/Ownership, with 5+ years in senior roles.
• Proven shipping of Generative AI/LLM/ML products.
• Expert ability to write crystal-clear user stories for backend/AI engineers.

Responsibilities

• Define and drive the product vision for the Agentic AI tooling.
• Partner with CX leadership to resolve friction in customer journeys with AI capabilities.
• Establish KPIs for the AI platform and link to CX metrics.
• Own the platform backlog in Jira and break down initiatives into Epics and User Stories.
• Track dependencies and forecast delivery using Advanced Roadmaps and Jira dashboards.
• Lead backlog grooming, sprint planning, and acceptance criteria for non-deterministic AI features.
• Collaborate daily with AI engineers, data scientists, and backend engineers on architecture.
• Prioritize guardrails, compliance checks, and PII redaction in the tool.
• Drive tooling for human CX agents to take over from AI and provide feedback.
• Mentor junior/mid-level Product Owners in the CX org.

Skills

Product leadership

Generative AI concepts

Jira expert

Tools

Jira

Job description

What Success Looks Like (Objectives)

Candidates must be willing to participate in at least one in-person interview, which may include a live whiteboarding or technical assessment session.

Key Responsibilities:

• Define and drive the product vision for the Agentic AI development tool, ensuring it provides engineers with the capabilities to build autonomous, multi-step reasoning agents (e.g., automated support resolution, hyper-personalized outreach, human-in-the-loop handoffs)
• Partner with CX leadership to understand major friction points in the customer journey and ensure the AI platform possesses the capabilities (API integrations, RAG pipelines, Guardrails) needed to solve them
• Establish KPIs for the AI platform itself (developer velocity, system uptime, agent hallucination rates) and link them to downstream CX metrics (deflection rate, average handle time, NPS)
• Act as the ultimate owner of the platform backlog in Jira; break down highly complex, ambiguous AI initiatives into well-structured Epics, User Stories, and tasks
• Utilize Advanced Roadmaps, JQL, and Jira dashboards to track cross-sprint dependencies, forecast delivery of complex ML models, and provide transparent reporting to executive stakeholders
• Lead backlog grooming, sprint planning, and sprint reviews; clearly define acceptance criteria for non-deterministic AI features (e.g., "The agent must correctly route the intent with 95% confidence")
• Work daily with Senior/Staff AI Engineers, Data Scientists, and Backend Engineers to prioritize architectural foundational work (e.g., prompt management systems, memory/context windows, tool-use/function calling)
• Prioritize the development of guardrails, compliance checks, and PII redaction features within the tool to ensure all customer-facing agents operate safely and securely
• Drive the roadmap for tooling that allows human CX agents to seamlessly take over from, monitor, and provide feedback to AI agents
• Serve as a subject matter expert in Agile delivery for AI products; mentor junior and mid-level Product Owners across the CX organization

Core Skills, Competencies, and Key Experiences (What you’ll bring)

Education and Experience:

• 10+ years in Product Management or Product Ownership, with at least 5+ years operating at a Senior or Staff level managing highly technical, platform, or infrastructure products
• Proven experience shipping Generative AI, LLM, or Machine Learning products; strong understanding of Agentic AI concepts (RAG, vector databases, prompt engineering, agent orchestration frameworks like LangChain or AutoGen)
• Expert-level proficiency in Jira; you know how to structure complex programs in Jira, manage technical debt vs. feature delivery, and write crystal-clear user stories for backend/AI engineers

Skills and Qualifications:

• Deep understanding of CX ecosystems, contact center technologies (CCaaS), CRM platforms, and customer support workflows
• Ability to engage in deep technical architecture discussions; you don't need to write code, but you must understand APIs, microservices, system latency, and data pipelines
• Exceptional ability to manage up to the VP/C-level while maintaining deep credibility with engineering squads
• Certified Scrum Product Owner (CSPO), SAFe PM/PO, or equivalent Agile certifications
• Experience with cloud-native AI services, particularly the AWS AI stack (Amazon Bedrock, SageMaker, AgentCore)
• Previous experience building internal developer platforms (IDP), SDKs, or APIs where developers were the primary end-users

Salary Range

Compensation: $96,250.00/Year - $137,500.00/Year

About Our Department

Our Technology teams challenge the status quo and reimagine capabilities across industries. Whether through research and development, technology innovation or solution engineering, our team members play a vital role in connecting consumers with the products and platforms of tomorrow.

About Our Company

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

Benefits

We offer meaningful health perks, including flexible spending accounts, HSA, a 401(k) plan with company match, employee stock purchase plan, career opportunities, and a flexible time away plan. Review a benefits summary here: EchoStar Benefits The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies. Compensation is based on the role's location and is subject to change. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws. This job posting will be active for a minimum of 3 days and will continue to extend by 3 days until the position is filled. We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process. EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact [e-mail] if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications. If you have questions regarding your application or the recruitment process please email [e-mail]. Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish)