Staff Infra Engineer: AI-Driven Incident Response

The Hartford; Columbus (OH); Hybrid; USD 117,000 - 175,000; Full time

Job summary

The Hartford is seeking a Staff Infrastructure Engineer to leverage agentic AI for rapid issue detection and resolution within a 24x7 hybrid model. The role emphasizes cloud, AI, and infrastructure expertise to improve event management and enterprise resilience.

You will collaborate across infrastructure, reliability engineering, and vendor teams, with shifts and on-call expectations to support critical incidents and restoration activities.

Qualifications

• 8+ years in monitoring and observability tools.
• Experience in AI-driven data analysis and problem solving.
• AI tool proficiency including prompt engineering and Interrogation skills
• Familiarity with ITSM and ticketing platforms, including incident creation, categorization, escalation, and documentation.
• Understanding of event correlation, alert prioritization, service impact analysis, and basic automation/workflow enablement.
• Strong analytical thinking and operational judgment.
• Ability to work under pressure during high-impact events.

Responsibilities

• Manage technical and executive communication for major incidents.
• Perform alert triage, correlation, and initial impact assessment to separate actionable events from non-actionable noise.
• Support major incident detection and escalation by validating symptoms, confirming affected services, and engaging resolver teams.
• Use standard operating procedures, runbooks, and decision frameworks to investigate, prioritize, and elevate events.
• Maintain situational awareness during active events; document event patterns and operational observations.
• Promote events to incidents when thresholds are met; partner with internal and external teams during restoration activities.
• Identify opportunities to improve monitoring effectiveness, event quality, automation, and operational readiness.

Skills

Monitoring tools

AI analysis

Prompt engineering

ITSM experience

Event correlation

Automation basics

Pressure handling

Tools

Splunk

Dynatrace

ITSI

Moogsoft

ThousandEyes

Job description

The Hartford is seeking a Staff Infrastructure Engineer to leverage agentic AI for rapid issue detection and resolution within a 24x7 hybrid model. The role emphasizes cloud, AI, and infrastructure expertise to improve event management and enterprise resilience.

You will collaborate across infrastructure, reliability engineering, and vendor teams, with shifts and on-call expectations to support critical incidents and restoration activities.