Staff Forward Deployed Engineer, HLS

Talkdesk2; Seattle (WA); On-site; USD 200,000 - 260,000; Full time

Benefits offered by this job

Health Insurance: Medical, Dental, Vis

401(k) plan

Uncapped PTO

Paid holidays: 14 per year

Sick leave: accrual-based

Job summary

Talkdesk is seeking an accomplished Forward Deployed Engineer, Staff to translate the Talkdesk Agentic AI platform into enterprise-grade deployments. You will lead technical delivery, architect complex AI agent systems, and drive successful outcomes with global customers.

You will mentor junior staff, influence product direction, and partner with executives to ensure secure, scalable solutions in high-stakes environments.

Qualifications

• 6–10 years of progressive software or solution engineering experience with at least 1 year deploying AI/ML solutions.
• Experience leading large IT integration or AI implementation projects, including client-side leadership.
• Strong end-to-end AI system architecture for multi-agent solutions with planning and memory.
• Proficiency in Javascript, Python, Typescript and writing secure, scalable production code.
• Deep expertise in APIs, webhooks and messaging for secure data flow.

Responsibilities

• Technical Project Leadership & Architecture: lead complex deployments and design enterprise-grade AI agent solutions.
• Hands-on engineering & delivery: write production-grade code and deploy AI agents via Talkdesk and 3rd-party APIs/SDKs.
• Technical Consultation & Alignment: address deep technical inquiries and mitigate risk with customer teams.
• Influence Product & Engineering Roadmap: translate deployment learnings into reusable patterns and tooling.
• Technical Guidance: mentor junior engineers on AI architecture and client-facing delivery.

Skills

Javascript

Python

Typescript

Agentic AI Architecture

Prompt engineering

Model optimization

Tools

APIs

Webhooks

Message Queues

Job description

The Forward Deployed Engineer, Staff (FDE) is a high impact technical leader responsible for translating the immense power of Talkdesk's Agentic AI platform into transformative, production grade solutions for our strategic enterprise customers. You are a unique blend of a highly experienced software engineer, a technical project lead, and a hands‑on builder. You own the technical execution for deployments, mitigate technical risks, and drive successful customer outcomes across assigned projects. This role is for the experienced builder who excels in high‑stakes, customer‑facing environments and is passionate about defining the future of Customer Experience Automation.

Responsibilities

• Technical Project Leadership & Architecture: Act as the technical lead for complex deployments. Design and implement the architectural blueprint for AI agent solutions, manage cross-system dependencies, and ensure designs meet stringent enterprise standards for security and scale.
• Hands‑On Engineering & Delivery: Write production‑grade code and leverage Talkdesk and 3rd‑party APIs/SDKs to design, build, test, and deploy AI agents. Drive the execution from prototype through to production deployment, ensuring technical quality.
• Technical Consultation & Alignment: Serve as a trusted technical expert for our AI solutions. Confidently address deep technical inquiries, mitigate technical risk, and build trust with customer Engineering Directors, and technical architects.
• Influence Product & Engineering Roadmap: Synthesize and codify deployment learnings into reusable solution patterns and tooling. Provide actionable feedback to core Product and Engineering teams to help inform future product direction.
• Technical Guidance: Mentor junior FDEs and technical specialists on best practices for complex AI architecture, production quality, and client‑facing technical delivery.

Who You Are

We are looking for an autonomous, results‑driven technical leader who thrives at the intersection of breakthrough technology and measurable customer value.

Required Qualifications

• Minimum of 6‑10 years of progressive experience in software or solution engineering, with at least 1+ years focused on architecting and deploying AI/ML/Agentic solutions.
• Project implementation consulting experience in large scale IT integration projects, ERP projects or AI implementations including experience in client‑side project lead experience.
• Strong Experience in Agentic AI System Architecture: Proven experience in the design and end‑to‑end implementation of complex multi‑agent systems, encompassing sophisticated planning, memory, and tool‑use frameworks.
• Proficiency in Javascript, Python, Typescript and other relevant languages with a focus on writing secure, scalable, and tested production code.
• Deep expertise in systems integration (APIs, webhooks, message queues) and data architecture to ensure secure, compliant, and performant data flow for the agent across complex customer environments.
• Strong proficiency in prompt engineering, model optimization, and designing systems where agents collaborate to achieve complex outcomes.
• Proven ability to build credibility and consensus with customer executives, lead technical discussions, and drive alignment across internal and external teams.

Preferred Qualifications

• Experience with Retrieval‑Augmented Generation (RAG) systems, including hands‑on experience with vector databases.
• Experience with health Care Systems such as Epic or Aetna or Retail Services system is a plus.
• Prior experience in the Contact Center (CCaaS), Unified Communications (UCaaS), or Customer Experience (CX) industry.

Pay Range (Base Pay) : $200,000 - $260,000

Other Types of Pay : Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.

Benefits and Perks

• Health Insurance : Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).
• Retirement Benefits : 401(k) plan
• Paid Time Off : Talkdesk offers an uncapped paid time off program for exempt employees and an accrual‑based program for non‑exempt employees; both are subject to manager approval and consistent with business needs.
• Paid Holidays : Talkdesk offers 14 paid holidays each year.
• Paid Sick Leave : Exempt employees have uncapped paid time off and non‑exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.

Application Window : The application window is expected to close at least XX days from the posting date. The application was posted on 07/24/2026.

All questions or concerns about this posting should be directed to the Talent team at [e-mail] .

Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world's most admired brands