Staff Engineer-Data Bridge

Hatch; Austin (TX); Hybrid; USD 120,000 - 150,000; Full time

Benefits offered by this job

Competitive salary and equity

Remote or Hybrid work environment

Medical, dental, and vision benefits

401(k) plan

Flexible PTO

Ground floor opportunity in high-growth company

Job summary

A tech company in Austin seeks a Staff Engineer for the DataBridge team, responsible for building scalable systems and leading technical strategy. This role demands expertise in distributed systems and backend languages like Elixir or Python, along with cloud infrastructure knowledge. The company offers competitive salary, flexible work arrangements, and opportunities to shape AI-driven customer service. Ideal candidates should have 8+ years of experience and a passion for mentoring and collaboration.

Qualifications

• 8+ years of software engineering experience, with significant time as a senior or staff engineer.
• Proven experience designing and scaling distributed systems in production.
• Deep expertise in one or more backend languages (Elixir, Python, Go).
• Strong understanding of cloud infrastructure (AWS, GCP) and modern DevOps practices.
• Solid experience with databases (PostgreSQL, Redis) and event-driven architectures.

Responsibilities

• Architect and build scalable, fault-tolerant systems for ingesting data from CRMs.
• Lead technical strategy and guide foundational decisions on integration frameworks.
• Collaborate with product and engineering teams to deliver integrations.
• Mentor engineers, providing technical guidance and fostering culture.
• Set standards for reliability, observability, testing, and monitoring.
• Lead cross-team initiatives related to system scalability and data quality.
• Translate evolving business needs into robust technical designs.

Skills

Software Engineering

Designing Distributed Systems

Backend Languages (Elixir, Python, Go)

Cloud Infrastructure (AWS, GCP)

Event-Driven Architectures

Tools

PostgreSQL

Redis

Job description

Staff Engineer – Data Bridge (Hatch)

Location & Work Style
MUST BE BASED IN NYC OR Austin, NO RELOCATION.
Onsite/Hybrid in SOHO (Remote if in Austin) – No Exceptions.
Not able to sponsor.

Employer Overview
At Hatch, we’re revolutionizing customer service with AI that transforms how businesses engage with customers. Backed by Y Combinator, Bessemer Venture Partners and NextView Ventures, we’re doubling revenue year over year and scaling rapidly. We’re building the future of AI‑driven customer service.

Role Overview
As a Staff Engineer on the DataBridge team, you’ll shape how Hatch connects with the outside world. We integrate with a wide variety of CRMs and lead sources to seamlessly pull customer data into the Hatch platform. This role is for technical leaders who thrive on solving distributed systems challenges, guiding teams through complex trade‑offs, and driving long‑term impact across the engineering organization.

Key Responsibilities

• Architect and build scalable, fault‑tolerant systems for ingesting data from external CRMs and lead sources.
• Lead technical strategy and guide foundational decisions on integration frameworks, data pipelines, and system architecture.
• Collaborate with product and other engineering teams to deliver integrations that meet real‑world customer needs.
• Mentor engineers, providing technical guidance and fostering a culture of excellence, ownership, and continuous learning.
• Set standards for reliability, observability, testing, and monitoring across the DataBridge team.
• Lead cross‑team initiatives related to system scalability, data quality, and integration performance.
• Translate evolving business needs into robust technical designs and implementation plans.

What We’re Looking For

• 8+ years of software engineering experience, with significant time as a senior or staff engineer.
• Proven experience designing and scaling distributed systems in production.
• Deep expertise in one or more backend languages (Elixir, Python, Go, etc.); experience with data integrations or microservices is a strong plus.
• Strong understanding of cloud infrastructure (AWS, GCP) and modern DevOps practices.
• Solid experience with databases (PostgreSQL, Redis, etc.) and event‑driven architectures.

What We Offer

• Competitive salary and equity.
• Remote or Hybrid work environment (3 days/week in our NYC office).
• Medical, dental, and vision benefits.
• 401(k) plan.
• Flexible PTO.
• Opportunity to build at the ground floor of a high‑growth, mission‑driven company.
• Not offering sponsorship.

Why Hatch

• Shape the future of AI‑driven customer service.
• Build alongside founders and leaders who value speed, ownership, and ambition.
• Solve hard problems that impact real businesses and customers.
• Join a team of builders who care about great engineering, fast execution, and each other.

Seniority Level
Mid‑Senior level

Employment Type
Full‑time