Forward Deployed Engineer

Hatch; New York (NY); Hybrid; USD 162,000 - 219,000; Full time

Benefits offered by this job

Full medical, vision, and dental

Mental health support

15 days PTO

401(k) retirement plan

Employee stock purchase plan

Professional development reimbursement

Job summary

Hatch is seeking a Forward Deployed Engineer in New York, NY to manage complex integration workflows. This hands-on role involves building API integrations and multi-system orchestrations, working directly with clients to execute technical solutions.

Ideal candidates should have substantial client-facing experience and be comfortable diving into developer documentation to create custom solutions. The position allows for hybrid working conditions and offers a range of benefits, including medical coverage and PTO.

Qualifications

• Several years in a similar client-facing role with 1-4 years of software engineering experience.
• Ability to navigate a broad ecosystem of technology.
• Eagerness to transition into a dynamic, client-facing role.

Responsibilities

• Partner with sales to scope complex integration projects.
• Build custom integrations for accounts that don't fit standard templates.
• Own technically complex onboardings end-to-end.
• QA and test implementations before go-live.
• Define and enforce best practices for SaaS implementations.

Skills

Client-facing experience

Software engineering

Comprehensive developer documentation

Great communication skills

Job description

Summary

The Forward Deployed Engineer owns the technical implementation of complex integration workflows - the builds that go beyond what a standard onboarding can handle and where Hatch doesn't yet have a native solution.

This is a code-level, hands-on role. You're building n8n flows, direct API integrations, custom webhook configurations, and multi-system orchestrations. You get pulled in when complexity exceeds what the normal scope can cover - either at onboarding or later in the customer lifecycle when something harder surfaces. Managers should expect this person to be deep in the work, not coordinating around it.

Location

Hybrid in NYC (SoHo office)

We’d love to have you apply, even if you don’t feel you meet every single requirement in this posting. At Hatch, we’re looking for great people, not just those who simply check off all the boxes.

What you’ll do

• Partner directly with sales execution to scope complex integration projects. You will navigate the gap between a client's business objectives and what their technology ecosystem actually supports by diving deep into comprehensive developer documentation.
• Build custom n8n flows, direct API integrations, webhook endpoints, and middleware configurations for accounts that fall outside standard templates. You must be comfortable adapting to a broad ecosystem of technology where no two implementations will be exactly the same.
• Own technically complex onboardings end-to-end: CRMs with no Hatch connector, multi-system orchestrations, custom business logic, event-based triggers, and anything requiring code
• QA and test all implementations before go-live; own monitoring and iteration post-launch. Monitor what you ship and know when something you built breaks or degrades before the customer does
• Define and enforce best practices across enterprise SaaS implementations. Create reusable architecture patterns and templates for common use cases so the team isn't solving the same problem twice
• Act as the field-side voice for R&D. Identify recurring custom integration requests and surface reproducible patterns to Product with a strong POV on what should be built natively
• Act as a primary technical consultant for our clients. This includes conducting onsite visits to understand their business needs, present architectural solutions, and ensure successful deployment.

What it takes to succeed

• Several years of experience in a similar client-facing role including 1-4 years of software engineering experience, with a preference or a background in consulting.
• Proven ability to navigate a broad ecosystem of technology
• Comfortable diving into comprehensive developer documentation to build custom middleware (like n8n flows)
• Eager to transition into a dynamic, client-facing role and solve complex, high-impact business problems directly with clients.
• Great communication skills with business and technical audiences

What you’ll get

• Full responsibility for projects from day one, a collaborative team, and a dynamic work environment.
• This opportunity has the option to be fully remote in all locations across the US
• Effective your first day: Full medical, vision, and dental
• Mental health support and services via Modern Health
• 15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter), 12 paid holidays, plus one floating holiday
• Up to 14 weeks of parental leave
• Monthly wellness stipend
• 401(k) retirement savings plan
• Employee stock purchase plan
• Professional development reimbursement
• Work from home reimbursement

Why Hatch

• Shape the future of AI-driven customer service
• Build alongside founders and leaders who value speed, ownership,and ambition
• Solve challenging problems and see the impact on real businesses and customers
• Join a team of builders who care about great engineering, fast execution, and each other

Closing

There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience. Based on the anticipated level of experience we are seeking, we expect the compensation range for this role to be between $162,000 and $219,000.

In the event a candidate is hired into a role that is leveled higher or lower than the role specified in this job posting, the compensation range may vary accordingly.

We’re proud to be an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability.

We are committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability please let us know.

Note: Hatch does not accept agency resumes. Please do not forward resumes to any recruiting alias or employee. Hatch is not responsible for any fees related to unsolicited resumes.

We will consider for employment qualified candidates with arrest and conviction records, consistent with applicable law (including, for example, the San Francisco Fair Chance Ordinance for roles based in San Francisco, the Los Angeles County Fair Chance Ordinance for roles based in the unincorporated areas of Los Angeles County, and the California Fair Chance Act for roles based in California).

Where required by law, a criminal background check will not be conducted until after a conditional offer of employment is made, and any evaluation of a candidate's criminal background check will be subject to an individualized assessment that takes into account the candidate's specific criminal records and the responsibilities and requirements of the particular role.