Staff Development Trainer - Residential

Priority Dispatch Corp.; Richmond, Northern (VA, KY); On-site; USD 52,000 - 76,000; Full time

Job summary

Priority Dispatch Corp. in Richmond, VA seeks a Training Specialist to develop and deliver comprehensive staff training, ensuring high-quality, person-centered care and adherence to policies.

The role covers new-hire onboarding, ongoing professional development, certification courses, and evaluation of training effectiveness, with collaboration across leadership to close knowledge gaps and improve service outcomes.

Qualifications

• Bachelor’s degree in education or related fields.
• Two years of related experience and/or training.
• Ability to develop and deliver training programs and materials.

Responsibilities

• Coordinate and deliver new hire training for Direct Care Staff, Treatment Specialists, Supervisors, and Managers.
• Facilitate CPR, First Aid, and other required safety training.
• Deliver training on supervision practices, coaching, and leadership development.
• Maintain training records, certifications, and competency documentation.

Skills

Training coordination

Trainer delivery

Regulatory compliance

Adult learning principles

Education

Bachelor’s degree in education or related fields

Job description

Job Details Job Location: Child & Family Healing Center - Richmond, VA 23230 Position Type: Full Time

SUMMARY

Developing, coordinating, and delivering comprehensive training programs for all CFHC staff and other Shineforth employees as assigned. This role ensures employees are equipped with the knowledge, skills, and competencies needed to provide high-quality, person-centered care while maintaining compliance with organizational policies, regulatory requirements, and best practices. The Trainer facilitates new hire training and ongoing professional development, evaluates training effectiveness, and collaborates with leadership to identify learning needs. This position promotes a culture of continuous learning, safety, professionalism, and excellence in service delivery to support positive outcomes for individuals served.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Coordinate and deliver new hire training and ongoing training programs for Direct Care Staff, Treatment Specialists, Supervisors, and Managers.
• Conduct certification and recertification courses in CPR, First Aid, and other required safety training in accordance with applicable regulations and organizational standards.
• Facilitate Therapeutic Options (Ther Ops) training, including crisis prevention, de-escalation techniques, safe intervention strategies, and post-incident procedures.
• Provide training on effective supervision practices, including staff coaching, performance expectations, conflict resolution, and leadership development.
• Deliver instruction on documentation standards, including progress notes, incident reports, treatment documentation, electronic health records, and regulatory compliance requirements.
• Train employees in behavior management principles, positive behavior support strategies, trauma-informed care, person-centered practices, appropriate intervention techniques, and Collaborative Problem-Solving model.
• Assess employee learning needs and develop training materials, presentations, manuals, and competency-based learning activities to support professional development.
• Evaluate participant understanding through written assessments, skills demonstrations, and competency evaluations, providing additional coaching as needed.
• Maintain accurate training records, certifications, attendance logs, and competency documentation to ensure compliance with licensing, accreditation, and organizational requirements.
• Monitor changes in state and federal regulations, best practices, and agency policies to ensure training content remains current and compliant.
• Collaborate with leadership to identify performance gaps and recommend training solutions that improve employee knowledge, quality of care, and service outcomes.
• Observe staff performance in the field, provide constructive feedback, and recommend individualized coaching or retraining when necessary.
• Support new employees onboarding by ensuring required training is completed within designated timeframes.
• Participate in quality improvement initiatives, audits, and compliance reviews related to employee training and competency.
• Serve as a resource to supervisors and managers regarding training requirements, regulatory standards, and workforce development.
• Perform other duties as assigned to support organizational training, employee development, and quality service delivery.

EDUCATION AND/OR EXPERIENCE

Bachelor’s degree in education, mental health and human services fields and two years related experience and/or training; or equivalent combination of education and experience.