Case Management Support - Training

Heartland for Children; Bartow (FL); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Tuition assistance

Domestic partner coverage

Retirement plan

Generous paid time off

Job summary

A local child welfare organization in Bartow, Florida seeks an Administrative Support professional to coordinate training programs and manage related documentation. The ideal candidate will have strong administrative skills, a high school diploma or GED, and experience in the child welfare system. Key responsibilities include developing training schedules, maintaining training records, and building relationships with clients. The position offers an excellent benefits package including tuition assistance and generous paid time off.

Qualifications

• One year experience in the child welfare system, training, education, and/or customer service experience is required.
• Administrative, organizational skills and computer literacy are essential.

Responsibilities

• Build and maintain positive relationships with HFC clients.
• Assess child welfare training needs and strengths to develop training schedules.
• Provide onboarding training and assist with coordinating schedules for new HFC employees.
• Develop and update the Academy training calendar each cycle as needed.
• Prepare the quarterly DCF Training Report.
• Maintain all required reports and official training records.

Skills

Administrative skills

Organizational skills

Computer literacy

Education

High School Diploma or GED

Associate’s degree in a related field

Job description

This professional role provides administrative and clerical support to the training department by assisting in the coordination of training programs, including managing schedules, tracking training data, maintaining accurate training records, preparing materials, generating reports, and managing communications with internal and external stakeholders.

Responsibilities:

• Build and maintain positive relationships with HFC clients
• Assess child welfare training needs and strengths to develop training schedules.
• Provide onboarding training and assist with coordinating schedules for new HFC employees
• Develop a resource pool for speakers, venues, and other training-related materials
• Create surveys, evaluations, and registration forms using SurveyMonkey
• Review and maintain trainer evaluations, distributing feedback to management and trainers
• Plan and organize ongoing training events outlined in the training plan
• Develop and update the Academy training calendar each cycle as needed
• Review and revise the Training Plan annually
• Review CMO training reports monthly and provide quarterly data to the Director of Training
• Prepare the quarterly DCF Training Report
• Prepare a training calendar monthly
• Maintain all required reports and official training records
• Maintain Human Trafficking training records for CMO employees
• Maintain Child Passenger Safety training records for CMO employees
• Maintain certifications and recertification dates for CMO and HFC employees
• Maintain Sunshine Health Training records for HFC staff and the HFC Board
• Provide monthly spreadsheets to DCF for external trainings to be entered into the Learning Management System
• Offer support to the Director of Training
• Complete special projects as assigned

Required Qualifications:

• High School Diploma or GED equivalent required.
• Associate’s degree in a related field preferred.
• One year experience in the child welfare system, training, education, and/or customer service experience is required.
• Administrative, organizational skills and computer literacy are essential.

Benefits:

Excellent benefits package with tuition assistance, domestic partner coverage, retirement and generous paid time off.

Additional Information:

Drug free workplace. Drug testing required. EOE/M/F/D/V.