Training Coordinator (Dallas)

Texas-Family-Care-Network; Dallas (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

Texas Family Care Network is seeking a Training Coordinator to support learning objectives and training plans for employees. You will develop and implement training activities aligned with state licensing, accreditation standards, and organizational initiatives.

The role emphasizes collaboration with SMEs, use of adult learning theories, and management of training content in the LMS, with responsibility for scheduling, progress tracking, and reporting to ensure compliance.

Qualifications

• Requires a bachelor’s degree in human services, psychology, social work, education, human resources, communication, business or related field.
• Requires a valid state driver’s license and safe driving record.
• Requires reliable transportation and current auto insurance.
• Requires one (1) year of experience as a trainer or educator.
• Experience training in a non-profit mental health organization or child welfare preferred.
• DPS, DFPS, FBI, CBCU Eligibility Determination, and Child Abuse Clearances.

Responsibilities

• Collaborates with subject matter experts to develop courses, including researching, gathering, and analyzing content to clarify learning objectives.
• Utilizes tools to plan training content, ensuring organization branding and leadership approval.
• Facilitates small and large group training activities.
• Maintains knowledge of emerging instructional methods and technologies and integrates into training.
• Applies adult learning theories to create practical, nationally consistent training experiences.
• Develops and implements learning programs and deliverables (instructor-led, eLearning, blended) with various software considering audience and business needs.
• Maintains content in the organization’s LMS and supports training classes as SME.
• Ensures content meets contract, licensing, and accreditation standards.
• Schedules classes, tracks assessments, and uploads completions.
• Maintains training histories/transcripts and provides reports to ensure regulatory compliance.

Skills

Trainer experience

Curriculum development

Public speaking

Education

Bachelor's degree in Business Administration or related field

Bachelor's degree in Human Services or related field

Tools

Brainier LMS

PowerPoint

Job description

The Training Coordinator’s primary responsibility is to support the learning objectives and training plans for Texas Family Care Network employees. This position is responsible for developing and implementing training activities that are compliant with state, licensing, and accreditation standards and promote organization initiatives and emerging practices. The Training Coordinator will perform all job duties in a service-oriented manner that demonstrates and emphasizes kind and respectful behavior, purposeful connection, and integrity.

Responsibilities

• Support/Service Delivery
• Collaborates with subject matter experts to develop courses, including researching, gathering, and analyzing relevant content to clarify learning objectives.
• Utilizes appropriate tools to plan training content, ensuring organization branding and leadership approval.
• Facilitates small and large group training activities.
• Maintains knowledge of emerging instructional methods and technologies and integrate into existing training.
• Applies adult learning theories to create a practical and nationally consistent training experience that directly impacts employee success.
• Recommends and executes the development and implementation of learning programs and deliverables such as instructor led, eLearning, blended, or other media by using various software applications considering audience, business needs, and requirements.
• Prepares to be well versed and knowledgeable about the subject mater of training content and/or systems.
• Creates, revises, and maintains content housed in the organization’s Learning Management System (LMS).
• Supports the training classes and acts as a subject matter expert on the content that’s being delivered.
• Ensures instructional content meets contract, licensing, and accreditation standards.
• Manages time appropriately based on priorities of delivering training and projects as assigned.
• Quality Improvement
• Reviews policy updates and revises curriculum accordingly.
• Updates CSE-IT protocol to align with TFCN standards.
• Refreshes activities, PowerPoints and classroom materials.
• Collaborates with SMEs and the Learning Architect on Improvements.
• Research and initiate corrections and improvements to existing course catalog.
• Develop supporting materials for learning activities such as quick reference guides, FAQs, handouts, job aids, trainer, and participant guides.
• Communication
• Schedule classes, assign assessments, and upload completions.
• Maintain cohort trackers and training progress in Brainier.
• Respond to training mailbox inquiries and assist with LMS questions.
• Maintain updated calendar invites and room reservations.
• Collaborate with LMS Admin for corrections or troubleshooting.
• Supervision
• Receive supervision.
• Receive supervision from and actively communicate with supervisor on an ongoing basis throughout the week by phone, email, written message and when possible, in person regarding program matters.
• Leadership
• Demonstrate knowledge of organization’s culture, values, principles, and practices and aligns trainings to reinforce these practices.
• Demonstrates cultural sensitivity.
• Documentation
• Maintaining updated and accurate employee training histories/transcripts.
• Provide and monitor training reports to ensure compliance with contract, state, and federal regulations.
• Finance/Budget
• Reports expenses and provides supporting documentation.
• Adheres to deadlines for expense reports.
• Risk Management and Safety
• Perform all duties within contract, state, and federal regulations, Texas Family Care Network policy, and COA standards.
• Professional Development
• Seeks to grow and develop own skills and bring knowledge back to the organization.
• Consistently updates skills through continuing education.

Qualifications

• Education/Credentials/Licensure:
• Requires a bachelor’s degree in human services, psychology, social work, education, human resources, communication, business or related field.
• Requires a valid state driver’s license and safe driving record.
• Requires reliable transportation and current auto insurance.
• Experience:
• Requires one (1) year of experience as a trainer or educator.
• Experience training in a non-profit mental health organization or child welfare preferred.
• Clearances:
• DPS
• DFPS
• FBI
• CBCU Eligibility Determination
• Child Abuse Clearances

Working Conditions

• Physical Demands:
• This position requires operating a keypad device 75% of the day and electronic/office equipment 25% of the day. Frequent travel throughout the organization may be required daily along with travel by plane and may include travel in weather conditions – 50%. Fingers, thumbs, hands, wrists, elbows, legs and feet are all routinely used throughout the day. The lower and upper torso is used 75% of the day. Employee must meet minimum requirements for hearing, speech, and vision. Walking is required 25% of the day. Standing occurs 50% of the day. Sitting happens 50% of the day. Reaching above the shoulder as well as bending and twisting are performed 25% of the day. This function routinely lifts under 25 pounds. The maximum lift is 50 pounds, 1 time per day. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
• Mental Demands:
• Frequently performs multiple tasks and makes quick decisions.
• Occasionally handles distractions and a diversity of problems.
• Continually need to concentrate.
• Environmental demands require this position in the office and in a hybrid capacity. Reliable transportation is required.
• Working Hours:
• Flexibility to meet department and program needs.

Qualifications

Education

Required

Bachelors or better in Business Administration or related field.

Bachelors or better in Human Services or related field.

Experience

Required

1 year:

1 year:

Experience as a trainer or educator.

Preferred

Experience training in a non-profit mental health organization or child welfare, preferred.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.