Staff Data Analyst - Digital Success

Okta; Bellevue (WA); Remote; USD 126,000 - 190,000; Full time

Job summary

An established industry player is seeking a Staff Data Analyst to enhance customer insights and drive business success. In this pivotal role, you will leverage your analytical skills to craft insights that maximize customer value and reduce churn. Collaborating with cross-functional teams, you will measure the impact of Digital Success programs and lead initiatives that shape strategic decisions. This is a unique opportunity to work in a dynamic environment where your contributions will directly influence the company's growth and customer satisfaction. If you are passionate about data and customer success, this role is perfect for you.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k)

Flexible Spending Account

Paid Leave

Parental Leave

Equity Opportunities

Qualifications

• 6-10 years of industry experience in data analysis.
• Experience in multi-channel enterprise SaaS digital engagement.

Responsibilities

• Develop insights to drive customer adoption and value.
• Measure impact of Digital Success programs across datasets.

Skills

Data Strategy

Data Analysis

Customer Engagement

Communication Skills

Adaptability

Education

Bachelor's Degree in Data Science

Advanced Degree in Statistics

Tools

SQL

Python

Tableau

Salesforce

Gainsight

Pendo

Matik

EverAfter

Job description

Get to know Okta

Okta is The World's Identity Company. We free everyone to safely use any technology-anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth.

At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we're looking for lifelong learners and people who can make us better with their unique experiences.

Join our team! We're building a world where Identity belongs to you.

Love our Customers is our #1 Value at Okta. The Okta Customer First Team lives and breathes this every day. A critical element of Okta's strategy is helping our customers accelerate their time to value and expand their relationship with Okta. This is a key differentiator for Okta and we believe that all customers, large and small, deserve an exceptional experience and this assistance. Executing on this strategy and maximizing our results will enable our customers and Okta to both succeed.

The Staff Data Analyst - Digital Successrole is an exciting opportunity to help scale and measure customer insights that maximize value across our global customer base. You will lead data-focused initiatives that deliver insights to our customers at scale, capture insights to reduce churn and drive growth, and measure impact across Digital Success programs to drive business planning and investment decisions. You will be deep in the data, side-by-side with a world-class Digital Success team to help scale and optimize their programs for maximum business impact.

You will partner with many cross-functional groups within Okta, including Product, Business Technology, Data & Insights, Marketing, Customer Success, Renewals, Sales, and outside vendor teams. Success in this role will require both a strong ability to understand the Digital customer lifecycle, how data translates to customer value, as well as in-depth knowledge of Okta identity products.. This is the chance to shape a highly visible area of the post-sale business that directly impacts our bottom line.

What you'll be doing:

Develop Insights at Scale:

• Craft insights that effectively drive customer adoption and demonstrate customer value


• Maintain and expand an automated maturity model based on product telemetry and customer inputs

Measure Impact of Digital Success Programs:

• Uses their analytical, statistical, and programming skills to collect, analyze, interpret and summarize data from various sources, and transform that data into actionable information used to drive business decisions


• Develop and manage program attribution reporting across large datasets from multiple sources (including Pendo, Gainsight, Salesforce, Tableau, Matik, EverAfter, etc) to measure the effectiveness of Digital Success programs


• Collaborate with stakeholders to understand what information is needed to drive business decisions

Capture Insights at Scale:

• Lead cross-functional projects to discover insights that will guide strategic decisions and uncover opportunities for consumption, adoption, and renewal improvements


• Determine methods for making churn and growth insights actionable via scalable methods

Drive Data Excellence:

• Own the process of gathering, extracting, and compiling data across sources via relevant tools. Assess and validate the effectiveness and accuracy of new data sources and data gathering techniques to ensure quality.


• Document data processes and structure to allow effective cross-collaborative use of data

What you'll bring to the role:

• Expertise in data strategy, analysis, and management related to customer marketing, customer success, growth marketing, and demand generation skill sets


• Demonstrate being data-driven to build insight: continuously measure, analyze, and recommend optimizations for existing programs and new opportunities


• Demonstrated experience managing complex, cross-functional, and strategic initiatives.


• Demonstrate excellent communication skills (presentation, verbal and written) and ability to collaborate with cross-functional teams


• Adaptability, flexibility in the face of changing business requirements and conditions

Qualifications:

• Experience in measuring and crafting data for successful multi-channel enterprise SaaS digital engagement and adoption programs is desired


• 6-10 years of industry experience; 5+ years of related experience as a data analyst, data scientist, or similar role


• Bachelor's degree or advanced degree in data science, MIS, statistics or relevant technical degree preferred


• Knowledge in identity, security, access management, workflow and/or developer-facing products preferred


• Proficient in programmatic data analysis and scripting (e.g. Advanced SQL, Proficient Python)


• Experience with building reports and visualizations to represent data intuitively in Tableau or similar data visualization tools


• Advanced analytics, data science, AI/ML experience and techniques are a plus


• Bonus if familiar with Digital Success tooling, including Salesforce, Gainsight, Pendo, Matik, EverAfter, etc


• MUST be located within 50 miles of Bellevue, WA or Chicago, IL

#LI-Remote

Below is the annual base salary range for candidates located in California, Colorado, New York and Washington. Your actual base salary will depend on factors such as your skills, qualifications, experience, and work location. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program please visit: https://rewards.okta.com/us.

The annual base salary range for this position for candidates located in California (excluding San Francisco Bay Area), Colorado, New York, and Washington is between:

$126,000—$190,000 USD

What you can look forward to as a Full-Time Okta employee!

• Amazing Benefits


• Making Social Impact


• Developing Talent and Fostering Connection + Community at Okta

Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/.

Some roles may require travel to one of our office locations for in-person onboarding.

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.

If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.

Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy at https://www.okta.com/privacy-policy/.