Staff CX Strategist: AI-Driven Workforce Solutions

Intuit; Tucson (AZ); On-site; USD 160,000 - 227,000; Full time

Job summary

Intuit is seeking two Staff Customer Experience Strategists to elevate the experience across its Workforce Solutions and ASO portfolio. You will own end-to-end CX for payroll, worker management, and onboarding, collaborating with Product, Engineering, and CS to remove friction and scale experiences for SMB to mid-market clients.

The role reports to the GBSG Services Senior Customer Experience Manager and will partner with AI-driven and human-enabled services to blend automation with expertise.

Qualifications

• 6+ years in Customer Experience, Product Management, or Service Strategy in a complex SaaS or services environment.
• Ability to map journeys and design end-to-end experiences.
• Strong analytics linking CX to business results (NPS, retention, revenue).
• Proven ability to influence and mobilize cross-functional teams without direct authority.
• Experience with Payroll, HRIS, HCM, or employer services is a bonus.

Responsibilities

• Translate Intuit's Workforce Solutions strategy into actionable CX programs across SMB and mid-market.
• Design scalable experiences that grow with customer needs and reduce friction at scale.
• Partner with Product, Engineering, CS to drive CX improvements and measure impact.
• Lead VOC loops and journey maps for Payroll, Worker Management, and ASO.
• Drive change management and operational excellence in WFS/ASO programs.

Skills

CX strategy

Stakeholder influence

Data analysis

Storytelling

Change leadership

AI + HI service experience

Job description

Intuit is seeking two Staff Customer Experience Strategists to elevate the experience across its Workforce Solutions and ASO portfolio. You will own end-to-end CX for payroll, worker management, and onboarding, collaborating with Product, Engineering, and CS to remove friction and scale experiences for SMB to mid-market clients.

The role reports to the GBSG Services Senior Customer Experience Manager and will partner with AI-driven and human-enabled services to blend automation with expertise.