Insurance Client Services Assistant — Growth, PTO & Bonus

Darin McCullough - State Farm Agent; Plano (TX); On-site; USD 17,047 - 24,280; Full time

Benefits offered by this job

Bonus based on performance

Opportunity for advancement

Paid time off

Profit sharing

Job summary

Darin McCullough - State Farm Agent is seeking a Staff Assistant to deliver exceptional client experiences in a community-focused insurance agency in Plano, TX. You will handle inquiries, coordinate with team members, and support customers while contributing to growth within the agency.

The role emphasizes attention to detail, strong communication, and a proactive, service-oriented approach. This is an on-site position with opportunities for internal advancement as the office expands.

Qualifications

• Dedicated to delivering excellent customer service and building relationships with clients.
• Excellent communication skills to clearly explain insurance options and policies.
• Ability to anticipate customer needs and provide timely solutions.
• Proactive problem-solving to resolve inquiries and improve services.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service regarding insurance availability, coverage, changes, and billing.
• Educate customers about insurance options using a customer-focused, needs-based approach.
• Communicate effectively to meet customer needs while supporting business development.

Skills

Customer service

Communication skills

Needs-based client focus

Proactive problem-solving

Job description

Darin McCullough - State Farm Agent is seeking a Staff Assistant to deliver exceptional client experiences in a community-focused insurance agency in Plano, TX. You will handle inquiries, coordinate with team members, and support customers while contributing to growth within the agency.

The role emphasizes attention to detail, strong communication, and a proactive, service-oriented approach. This is an on-site position with opportunities for internal advancement as the office expands.