Staff Assistant II, Airport Hub/Gateway

American Airlines; Chicago (IL); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Travel perks

Health benefits

Wellness programs

401(k)

Employee assistance program

Pet insurance

Discounts on hotels/cars/cruises

Job summary

American Airlines in Chicago is seeking an organized office administrator to support daily operations. You will handle meeting logistics, correspondence, travel arrangements, and onboarding tasks while maintaining confidentiality and professionalism.

This role requires a high school diploma, prior clerical experience, strong MS Office skills, and exceptional communication. You’ll thrive in a fast-paced environment, manage multiple tasks, and provide excellent customer service.

Qualifications

• High School diploma or GED equivalency.
• Previous office/clerical experience.
• Proficiency with MS Office (Word, Excel, PowerPoint) and email/calendar software.

Responsibilities

• Performs a wide variety of office duties including coordinating meeting arrangements, typing, filing, and greeting/directing customers.
• Assists in preparing management presentations and special projects as required.
• Troubleshoots office technology issues including telephone and copier machines.
• Tracks onboarding duties and system access for new hires.
• Supports station events and coordination of team activities.

Skills

MS Office proficiency

Customer service

Verbal & written comms

Attention to detail

Organizational skills

Multitasking

Confidentiality

Policies & procedures

Education

High School diploma or GED

Tools

Microsoft Office

Job description

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• This job is a member of the Airport Hubs & Gateway Team within the Customer Experience Division
• Responsible for handling one or more of the following as their primary role
• Attendance and compliance
• Distribution of equipment and supplies
• Coordinating payroll
• Coordinating and maintaining operation coverage and lost time
• Managing new hire and transfer boarding
• The pay range for this role is $38,000 to $48,000, taking into account the qualifications and experience of the selected candidate.

What you'll do

• Performs a wide variety of office duties including: coordinating meeting arrangements, typing, filing, ensuring telephone coverage, greeting and directing customers, handling mail, ordering and distributing office supplies, reconciling P-card spending, tracking anniversaries/birthdays, and arranging travel and hotel accommodations
• Provides assistance with preparation of management presentations and special projects as required
• Troubleshoots and escalates office technology issues, including telephone and copier machines
• Tracks and ensures employees complete onboarding duties, including appropriate system access, assignment of lockers, mailboxes, uniforms, badges, fingerprinting, training, etc.
• Assists in station event planning, coordination, and execution (i.e. Do Crew, luncheons, holiday meals, recognition events)

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• High School diploma or GED equivalency
• Previous office/clerical experience

Preferred Qualifications- Education & Prior Job Experience

• N/A

Skills, Licenses & Certifications

• Knowledge of MS Office Products including Word, Excel, PowerPoint, etc.
• Knowledge of policies, procedures, and corporate structure
• Ability to prioritize work, be detail-oriented and meet deadlines
• Ability to perform in a fast paced environment and handle multiple tasks simultaneously
• Ability to be self-motivated with strong organizational skills
• Ability to grasp concepts and functionality of specific software and programs
• Ability to effectively communicate both verbally and written with all levels within the Organization
• Excellent interpersonal skills with a focus on customer service
• Approachable and professional demeanor
• High level of professionalism and ability to maintain confidentiality
• Strong verbal and written communication skills
• Ability to work varied hours and holidays (as business needs may vary)
• Must be able to secure appropriate airport authority and/or US Customs security badges, (if applicable)
• Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICY

American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.