Staff Assistant I

Brigham and Women's Hospital; Boston (MA); On-site; USD 2,440,000 - 3,345,000; Full time

Job summary

Mass General Brigham is seeking an entry-level Administrative Assistant at 75 Francis Street in Boston. The role supports a department by handling calls, scheduling, document production, and basic clerical tasks. The position is onsite, with standard 40 hours per week and a day shift.

Requirements include a High School Diploma or equivalent and 0–1 year of admin experience preferred. Proficiency in MS Office and strong communication skills are essential.

Qualifications

• High school diploma or equivalent required.
• 0–1 year administrative/secretarial experience preferred.
• Basic understanding of office procedures and filing.

Responsibilities

• Perform administrative duties for a department or group.
• Prepare reports, meeting minutes, and correspondence.
• Create/edit documents, spreadsheets, and presentations.
• Manage schedules, appointments, and itineraries.
• Coordinate meetings, travel, and expense reports.
• Answer and route phone calls.
• Maintain files and records; monitor emails and inquiries.
• Assist with onboarding and training coordination.

Skills

MS Office

Phone system

Verbal and written communication

Customer service

Interpersonal skills

Time management

Education

High School Diploma or Equivalent

Tools

MS Office

Job description

Site: The Brigham and Women's Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Performs basic to general secretarial or clerical duties related to the department functions. Receive telephone calls and personal callers, handling inquiries independently or directing to another party. Receives incoming mail and email; answers routine correspondence. Maintains daily calendar and make appointments. Types letters, runs reports, maintains or assists in maintaining files and records. Other related items as required. This is an entry-level support role.

Does this position require Patient Care? No

Essential Functions

• Perform administrative duties for an individual, group, or department.
• Prepare reports, meeting minutes and correspondence.
• Create and edit documents, spreadsheets and presentations.
• Manage schedules, arrange appointments and itineraries.
• Coordinate meetings, travel, conference calls, and complete expense reports.
• Answer and transfer phone calls.
• Remain knowledgeable of business unit policies.
• Maintain departmental files, records, and documentation.
• Monitor and respond to emails, phone calls, and inquiries.
• Assist with onboarding, training coordination, and employee record management.
• Process purchase requests, invoices, and other administrative transactions.
• Track departmental projects, deadlines, and action items.
• Support compliance with organizational policies and procedures.
• May make contacts of a sensitive, complex, and confidential nature.
• May work for one or several department professionals, division heads, officers, or managers.
• Entry-level support role; performs routine tasks as directed and under close supervision.

Qualifications

Education

High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree? No

Experience

Administrative Assistant or Secretarial Experience 0-1 year preferred

Knowledge, Skills And Abilities

• Basic understanding of office procedures including filing, copying, scanning, printing and faxing.
• Basic Proficiency in MS Office.
• Ability to use phone system.
• Managing one's own time and the time of others.
• Strong verbal & written communication skills.
• Strong customer service skills.
• Strong interpersonal, written and oral skills.
• Ability to use standard office equipment.

Additional Job Details

Remote Type

Onsite

Work Location

75 Francis Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$17.71 - $24.28/Hourly

Grade

2

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "look like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.