Staff Assistant I

Mass General Brigham Incorporated; Boston, Northern (MA, KY); Hybrid; USD 40,000 - 52,000; Full time

Job summary

Mass General Brigham is seeking an entry-level Administrative Assistant at Brigham and Women’s Hospital in Boston. You will handle routine secretarial tasks, manage calendars, and support department operations in a fast-paced healthcare setting.

Responsibilities include preparing reports, coordinating meetings, handling inquiries, and assisting with onboarding and invoices. This role requires strong communication skills and attention to detail, with growth opportunities within the Mass General

Qualifications

• Education: High School Diploma or Equivalent required.
• Experience: 0-1 year preferred.
• No licensure required for this entry-level role.

Responsibilities

• Prepare reports, meeting minutes and correspondence.
• Create and edit documents, spreadsheets and presentations.
• Manage schedules, arrange appointments and itineraries.
• Coordinate meetings, travel, conference calls, and complete expense reports.
• Answer and transfer phone calls.
• Maintain departmental files, records, and documentation.
• Monitor and respond to emails, phone calls, and inquiries.
• Assist with onboarding, training coordination, and employee record management.
• Process purchase requests, invoices, and other administrative transactions.
• Track departmental projects, deadlines, and action items.
• Support compliance with organizational policies and procedures.

Skills

Phone system

Time management

Verbal & written communication

Customer service

Interpersonal skills

Education

High School Diploma or Equivalent

Tools

MS Office

Job description

Site: The Brigham and Women's Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Job Summary Summary Performs basic to general secretarial or clerical duties related to the department functions. Receive telephone calls and personal callers, handling inquiries independently or directing to another party. Receives incoming mail and email; answers routine correspondence. Maintains daily calendar and make appointments. Types letters, runs reports, maintains or assists in maintaining files and records. Other related items as required. This is an entry-level support role. Does this position require Patient Care? No

Essential Functions

• Prepare reports, meeting minutes and correspondence.
• Create and edit documents, spreadsheets and presentations.
• Manage schedules, arrange appointments and itineraries.
• Coordinate meetings, travel, conference calls, and complete expense reports.
• Answer and transfer phone calls.
• Remain knowledgeable of business unit policies.
• Maintain departmental files, records, and documentation.
• Monitor and respond to emails, phone calls, and inquiries.
• Assist with onboarding, training coordination, and employee record management.
• Process purchase requests, invoices, and other administrative transactions.
• Track departmental projects, deadlines, and action items.
• Support compliance with organizational policies and procedures.
• May make contacts of a sensitive, complex, and confidential nature.
• May work for one or several department professionals, division heads, officers, or managers.
• Entry-level support role; performs routine tasks as directed and under close supervision.

Qualifications

Education High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree? No

Licenses and Credentials Experience Administrative Assistant or Secretarial Experience 0-1 year preferred

Knowledge, Skills and Abilities

• Basic understanding of office procedures including filing, copying, scanning, printing and faxing.
• Basic Proficiency in MS Office.
• Ability to use phone system.
• Managing one's own time and the time of others.
• Strong verbal & written communication skills.
• Strong customer service skills.
• Strong interpersonal, written and oral skills.
• Ability to use standard office equipment.

Additional Job Details (if applicable)

Remote Type Onsite Work Location 75 Francis Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range - / Grade 2

Pay Range - / Grade 2 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package.

• In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

ECO Statement: 2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Combat disease. Hold a hand. Help people. Impact the world.

Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Are you ready? Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.