Staff Assistant, Financial Aid

Passaic County Community College; Paterson (NJ); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Health insurance

Dental plan

Retirement system

Tuition waivers

Tuition reimbursement

Paid Holidays

Vacation, Sick, Personal, and Floating

Job summary

Passaic County Community College is seeking a Staff Assistant in the Financial Aid department to support students through the financial aid process and assist in Enrollment Services. The role reports to the Director of Financial Aid and requires strong front-line customer service and accurate data handling.

Primary duties include client-facing service, file accuracy reviews, and coordination with other student services.

Qualifications

• Associate's degree required; Bachelor's degree preferred.
• Exhibit extraordinary customer service required.
• Ability to work well with diverse student population and communicate effectively orally and in writing required.
• Demonstrated ability to perform detailed work in an accurate manner.
• Computer literacy and data processing experience required.
• Knowledge of Federal and State financial aid regulations preferred.

Responsibilities

• Be responsible for front counter customer service with primary knowledge of the College's Financial Aid Programs.
• Monitor Financial Aid files for accuracy and completeness and initiate appropriate action to correct and adjust inconsistencies and/or problems.
• Be knowledgeable about the general functions of other student support services, including but not limited to, student admissions, registration, payment, and advisement.
• Respond to walk-in, telephone and email requests for information and service.
• Appropriately inform and refer students to other services on campus in a prompt, cordial and professional manner.
• Ensure that information communicated to students is accurate, thorough and in a professional manner to ensure student needs are fully addressed.
• Comply with all Passaic County Community College, state and federal regulations regarding the access and release of data and information.
• Perform other related duties as assigned.

Skills

Customer service

Communication skills

Attention to detail

Data entry

Education

Associate's degree

Bachelor's degree preferred

Tools

Computer literacy

Data processing experience

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full-Time Regular Paterson, NJ, US

25 days ago Requisition ID: 1580

We are seeking a Staff Assistant for our Financial Aid department who will report to the Director of Financial Aid. This person will be responsible for assisting students in the student financial aid process and assists in the general functions of the Financial Aid Office and the Enrollment Services division.

Example of Duties:

• Be responsible for front counter customer service with primary knowledge of the College's Financial Aid Programs.
• Monitor Financial Aid files for accuracy and completeness and initiate appropriate action to correct and adjust inconsistencies and/or problems.
• Be knowledgeable about the general functions of other student support services, including but not limited to, student admissions, registration, payment, and advisement.
• Respond to walk-in, telephone and email requests for information and service.
• Appropriately inform and refer students to other services on campus in a prompt, cordial and professional manner.
• Ensure that information communicated to students is accurate, thorough and in a professional manner to ensure student needs are fully addressed.
• Comply with all Passaic County Community College, state and federal regulations regarding the access and release of data and information.
• Perform other related duties as assigned.

Qualifications:

• Associate's degree required; Bachelor's degree preferred.
• Exhibit extraordinary customer service required.
• Ability to work well with diverse student population and communicate effectively orally and in writing required.
• Demonstrated ability to perform detailed work in an accurate manner.
• Computer literacy and date processing experience required.
• Knowledge of Federal and State financial aid regulations preferred.

The completion of a background check will be required for the selected candidate.

Compensation: Salary is determined by a variety of criteria, including but not limited to, previous relevant experience, education level, and certifications. The starting salary for this position is $40,000.

Benefits: PCCC offers a variety of benefits which include:

• Excellent New Jersey State health insurance plans
• Dental Plan options 100% covered by employer
• Retirement systems through New Jersey State
• Tuition waivers for PCCC courses for employees and eligible dependents, per terms of the relevant labor contract (Some fees may still apply.)
• Tuition reimbursement for all full-time employees, excluding grant-funded positions, per terms of the relevant labor contract
• Short-term disabilityproviding up to 26 weeks of paid leave, per terms of carrier (excluded for faculty and grant-funded positions)
• Paid Holidays
• Vacation, Sick, Personal, and Floating Holiday hours(*Prorated based on hire date)

Vacation

Sick

Personal

Floating Holiday

Support Staff

84 hours

105 hours

28 hours

14 hours

The college also offers optional programs such as:

• Employee Assistance Programprovides free, confidential, limited counseling services, work-life assistance, legal and financial guidance.
• Commuter Benefits: Free parking access is provided on site. An optional Transit Pre-Tax Plan is available which allows employees to use pre-tax dollars to purchase eligible transit expenses.
• Flexible Spending Accountallows employee to contribute pre-tax dollars to use for eligible out-of-pocket medical and dependent care expenses.
• Supplemental insuranceprovides cash benefits to assist with out-of-pocket expenses when hurt or sick.
• Voluntary Annuity Programs:Additional contributions to retirement account