Staff Assistant

Veterans Benefits Administration; Phoenix (AZ); Hybrid; USD 65,000 - 102,000; Full time

Job summary

Veterans Benefits Administration in Phoenix, AZ seeks a Staff Assistant to support the Director and office staff with administrative and technical tasks. The role includes troubleshooting operations, distributing reports, and improving processes to ensure efficient workflow. The position offers opportunities for promotion to the full performance level, with a standard 7:30 a.m.

to 4:00 p.m. schedule, and telework eligibility on a case-by-case basis.

Qualifications

• Transcript must be submitted with your application.
• Foreign education requires Certificate of Foreign Equivalency.

Responsibilities

• Serves as assistant to Director and provides administrative and technical support to office staff.
• Troubleshoots administrative operations and improves processes.
• Analyzes and evaluates written material and distributes to appropriate elements.
• Researches information to determine status of significant issues and assists senior leadership in decision making.

Job description

• Hiring Agency: Veterans Benefits Administration
• Department: Department of Veterans Affairs

This position serves as a Staff Assistant in the Phoenix Regional Office (RO), Office of the Director. Veterans Benefits Administration (VBA). The position requires the performance of a variety of program-related assignments. The incumbent reviews plans, analyzes and develops program requirements, establishes and revises operating procedures, reviews operations, and provides technical assistance.

Key Responsibilities

Specific duties include: Serves as assistant to Director and provides administrative and technical support to office staff. Troubleshoots administrative operations, processes, and procedures to improve processes and resolve discrepancies in administrative operations. Analyzes and evaluates written material coming into Director's Office and places controls and distributes to appropriate elements.

Establishes internal deadlines for completion of reports and projects and follows up with Division leadership on pending assignments. Researches and analyzes information to determine the status of significant issues, to assist the senior leadership and staff in the decision- making process. Regularly monitors pertinent timekeeping records to detect anomalies or deviations. Devises and oversees development of reporting systems.

Serves as the Alternate Coordinator for the Regional Office programs Formatting, editing, and distributing standard documents and correspondence; coordinating travel; tracking actions items. Schedules appointments, meetings, and conferences; managing the Director's calendar; and screening telephone calls and visitors to the Director's office.

Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. The grade progression for this position is GS11. Work Schedule: Full Time, Monday - Friday, 7:30 a.m. - 4:00 p.m.

Compressed/Flexible: Unavailable Telework: This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position. Virtual: This is not a virtual position.

Position Description/PD#: Staff Assistant; PD422870 and PD422880 Financial Disclosure Report: Not Required Bargaining Unit: No

Requirements & Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.

If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://www.ed.gov/about/initiatives/international-affairs/recognition-of-foreign-qualifications. You may submit unofficial transcripts when applying.

However, if you are selected for the position, you will be required to provide an official transcript or a statement from the institution (e.g., from the registrar, dean, or other appropriate official) or equivalent documentation prior to the start date.

Which agency is hiring for this position?

This position is with Veterans Benefits Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $64564 - $101558/yr.

Is this position remote or telework eligible?

This position is eligible for telework.

What security clearance is required?

This position requires a Other security clearance.

What is the application deadline?

Applications close on 2026-09-24.

Who is eligible to apply?

This position is open under the 'Fed Transition' hiring path.